Director of Membership Operations

188 – 192 St John Street, London, EC1V 4JY
11 Dec 2018
07 Jan 2019
Full Time
Contract Type

Stonewall has led the way in challenging the discrimination and inequalities faced by lesbian, gay, bi and trans people since 1989. Our work has brought about changes in the law, education, armed forces and in employer organisations in the UK and around the world, creating significant improvements in the lives of countless LGBT people.

Join us our Director of Membership Operations and you’ll play a key part in securing our goal of acceptance without exception. You’ll take responsibility for our Diversity Champions programme, which advises and guides member organisations on creating LGBT inclusive workplaces and practices. The programme’s 800 members in the UK and 150 members around the world, come from all sectors, including banks, law firms, local authorities, NHS Trusts and the armed forces.

You’ll develop and implement a five-year strategy for the programme, complete with business case, policies, milestones, processes and systems, marketing plan, risk analysis and KPIs that will enable you to meet the 2018/19 target income of £2.38m, which represents 24 per cent of Stonewall’s operations.

Reporting to Executive Director level and leading a team of 31, you’ll develop sector specific strategies for B2B/B2C corporates, Small and Medium Enterprises and companies and organisations across other sectors, and ensure the smooth running of the programmes delivered by our offices in Wales, Scotland and England, and in Northern Ireland in partnership with the Rainbow Project.

You’ll ensure accurate and compliant forecasting and reporting and create and implement policies and procedures which ensure that delivery of our programmes is efficient, effective, compliant and aligned with our Global Diversity Champion programme. You’ll also oversee the development of the UK Workplace Equality Index which benchmarks best practice, produce workplace resources and events and pilot bespoke work with clients.

Your experience of managing the operations of a membership-based charity or project will include implementing systems, policy and procedures related to finance, people, governance, risk data and project management. You’ll have experience of developing strategy for client-facing programmes in the UK and/or internationally, be a strong commercial thinker with exceptional financial acumen, experience of managing budgets and financial modelling, and be effective at embedding change within directly or indirectly managed teams.

If you’ve got the mix of experience, attributes and commitment to provide a significant contribution to our income and to our mission of acceptance without exception please complete and return an application form by 9.30am on 7th January 2019.


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