Help Desk Specialist
Do you have strong skills in IT? Are you a collaborative and productive team player?
Prospectus are delighted to be working with a dedicated yet impactful health related charity who are also the world's largest stem cell donor centre. Based in the London Borough of Hounslow , the charity have created the brand new role of Help Desk Specialist to join their team on a permanent basis.
Reporting to the Head of Administration and Data Management you will proactively plan, direct and coordinate the First First/ Second Level Service Desk while also supporting operations more broadly. Tasks will involve resolving local incidents, providing onsite support services for hardware/software systems, management of vendor support contracts, ongoing maintenance as well as the monitoring of local networks and devices, where appropriate you will clarify incidents or problems with the individual who has requested the support. You will effectively collaborate with IT counterparts, internally and externally for the implementation of new system developments while also establishing and managing operational relationships with local suppliers. Part of your role will also require you to assist with technical issues relating to printers, laptops and video conferences.
The successful candidate will have practical and tangible experience in system and workplace administration as well as a working knowledge of operating systems and relational database models and reporting procedures. Excellent analytical and conceptual, planning and process development skills are also a must have for the person stepping into this role. ÂWe are seeking people who are able to build strong and positive relationships and who enjoy working in a collaborative and productive team environment. Ideally, you will have a degree in an IT focussed area as well as experience in IT Service Management Framework ITIL is desired however not essential.
Does this sound like the opportunity for you?
Please apply by submitting your CV via this website. A full job description will be provided by Prospectus to applicants who are successful at the initial selection process.