Supporter Engagement Officer

Cambourne, Cambridge
£18,000 - £20,000 per annum
07 Dec 2018
03 Jan 2019
Full Time
Contract Type

This Wildlife Trust is looking for an enthusiastic and forward thinking Supporter Engagement Officer to help them develop their supporter journey and increase their membership.

Supporter Engagement Officer
Location: Cambourne, Cambridgeshire
Salary: £18,000 - £20,000 per annum
Contract type: Permanent / Working hours: Full time

The Wildlife Trust has a membership of over 32,000 and is looking for a new member to join their Supporter Development Team to provide supporter stewardship, recruitment and retention services.

The post holder will provide outstanding customer care and service for members, donors and prospective supporters, through the administration of a CRM system and by identifying and developing new and existing membership recruitment avenues.

Key responsibilities of the role include:

  • To assist in the development and management of the Wildlife Trust's overall Supporter Journey planning and implementation, with specific focus on membership recruitment.
  • Sort, process, acknowledge and respond to all correspondence, enquiries, requests and complaints from members, donors and the public in a friendly and helpful manner by telephone, email, letter and face to face. Encourage lapsers to re-join and non-member enquirers to support the organisation.
  • Assist in identifying and managing potential membership recruitment avenues, venues and/or events with the focus of increasing membership numbers.
  • Support/attend supporter events to ensure attendees enjoy these opportunities, thus value their membership and recognise the purpose of the Trust(s).
  • To help recruit new members and supporters in the course of your day to day activities and by assisting those with direct recruitment responsibilities.

Closing Date: 5pm 03 January 2019

To Apply and for More Information:

Please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to the employer’s website.

No agencies please.

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