UK Country Office & Supporter Care Administrator
London

Contract up to 12months
Salary:  Up to £23,000 per annum pro rata

Closing date: 9^th December 2018

UK Country Office & Supporter Care Administrator – The Role

Are you looking to use your administration and support experience in a challenging position where every day offers something new and different? In this multi-functional position, you will provide administrative support to the UK Supporter Care team, the UK Country Office and the UK Country Director. Additionally, you will also provide cover for our Supporter Care team when needed.

You will provide support to the Country Director by coordinating attendance at meetings, organising travel arrangements and help with document and report preparation. An experienced administrator for the office, you will also process all incoming mail, help organise events and meetings and maintain filing systems, records and computer files.

You will be a valued member of the Supporter Care team where you will provide cover where needed. This means you will communicate with our supporters, by phone, email, social media and letter correspondence, providing prompt, knowledgeable responses to enquiries and complaints.

Keen to take your administration career to the next level and improve the lives of animals worldwide? Join us as UK Support Care Administrator, where your career will have a global impact.

UK Country Office and Supporter Care Administrator – Requirements

• Experience in an administrative support role including diary management, document and report preparation;
• Experience of handling customer/supporter enquiries and complaints, across a variety of communication channels;
• Excellent verbal and written communication skills, with confident telephone manner;
• Ability to review and accurately interpret the tone and content of a wide range of communications;
• Highly organised with the ability to multi-task and react quickly to new tasks;
• Desire to learn and ability to retain information across a number of different areas;
• Ability to manage own workload and prioritise tasks as well as following management instruction;
• Empathy with animal welfare issues

How to Apply

If you want to be part of our dynamic organisation and help us move the world to protect animals then please send us a copy of your CV, salary expectation and cover/motivation letters addressing your skills and experience relative to the role to us via the link.

Due to the large volume of applications that we receive, we will not be acknowledging receipt of your application.  If you do not hear from us within 3 weeks of the closing date, please consider your application as unsuccessful.

World Animal Protection is an equal opportunity employer and committed to providing equal opportunities for everyone regardless of their background.

The successful candidate must have permission to work in the position location.

Who are we?

We are World Animal Protection.

For over 50 years we have moved the world to protect animals.

We protect animals because we believe a sustainable future for the planet can only be achieved if both animals and people are part of the solution.

We stop the exploitation of wild animals for entertainment and profit. We protect pets and working animals in communities across the globe. We campaign for better farm animal welfare and fight against factory farming. We also help animals when disaster strikes.

Our vision is a world where animals live free from suffering. We are working to help people to see how important animals are to all of us.

We are determined to influence decision makers to put animals on the global agenda and inspire people to change animals’ lives for the better. Today we’re working on projects to end animal suffering by helping governments and communities to protect and care for their animals.

Why Work for us?

We move the world to protect animals globally but there are many other reasons to join our organisation. We are a truly global organisation with offices in Australia, Brazil, Canada, China, Costa Rica, Denmark, India, Kenya, the Netherlands, New Zealand, Sweden, Thailand, UK and USA. We employ over 380 people globally covering campaigns, media, fundraising, operations, finance, administration and human resources.

As well as competitive employee benefits we want our employees to grow with us and build their careers within World Animal Protection and therefore encourage internal applications. We have a strong track record of offering existing staff promotions as well as secondments and position changes within the organisation.