Skip to main content

This job has expired

Service Manager

Employer
Shelter
Location
Sheffield
Salary
£33,251-£35,860 pa plus excellent benefits
Closing date
16 Dec 2018

Job Details

We’re looking for a forward-thinking individual with significant experience of staff and service management, including casework support and supervision, to take on the exciting new role of Service Manager in Sheffield.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About the Service

We operate a thriving client-focused Hub of services in Sheffield, where people can access a range of advice and support provision, all from a city centre location. Our aim is to empower clients to make decisions and take action for themselves by providing legal advice, referrals and signposting, advocacy and practical support. There are currently around 60 individuals working in the Hub. We also have a range of volunteers. Join us in this brand new role, and you could soon be playing a big part in our future at a particularly exciting time, as we move into a new strategy phase.

About the Role

Working closely with the Hub Manager, we’ll rely on you to provide strong, effective and empowering leadership within the Hub. You’ll also be responsible for various projects and functions, line managing Team Leaders and providing oversight and guidance to the rest of the team. Assisting with external liaison and partnership work, as well as influencing local Strategic Boards, commissioners, stakeholders and other key partners, will be important too., You’ll play a key role in our strategic engagement in the city and region and represent the service in a variety of forums, including doing media work. And, when it comes to making sure service users and volunteers are a key part of our services and influential in the development, design and delivery of services, again, we’ll count on you.

About you
You’re an experienced Manager with a track record gained operating at a senior level with an external audience, engaging and influencing a variety of stakeholders and managing complex services and budgets. You also have significant experience of delivering contracts in a regulated environment and overseeing safeguarding plus up-to-date knowledge of safeguarding best practice., You are structured, calm and well-organised yet flexible and actively support the introduction of new ideas, methods and processes to working practices. The ability to motivate a team and take a solution-focused, dynamic approach to achieving service outcomes is essential too, plus you must be willing and able to deputise for the Hub Manager when required.

Benefits include 30 days’ annual leave, , enhanced family friendly policies and significant opportunities for learning and development.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

Closing date: Sunday 16th December 2018 at 11.30pm

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Company

The housing crisis is now a national emergency.

Shelter was founded 52 years ago, not by the wealthy or powerful, but as a community organisation whose purpose was to change society. That means we’re needed more now than at any time in our history: for millions of our fellow citizens the fundamental human need for a safe home is ignored.

Forget finding who’s to blame for this. Shelter is here to do far more than just point out what’s gone wrong. We are here to put it right, and that’s why our aim is for this strategy to be nothing less than a turning point for both Shelter and our country.

Without a home, no one can achieve their full potential. With millions whose right to a home is under threat, neither can the country. We believe that because the need for a home is so all-consuming, a home is a basic moral right, and everything we will do from now will be done to defend that right.

We’ve all talked so much about the ‘housing crisis’ that we’ve stopped believing it can be solved. The phrase has become like wallpaper. But this is a national emergency, and one that demands fearless, ambitious action.

In developing this strategy, it’s been vital to start with our own people: those who rely on our services, our volunteers, our employees. We aim to rebuild a movement, stronger than ever, and a movement must start with a simple idea that unites everyone within Shelter, our best advocates. Change starts here, in our work with individuals, spreading through communities, and across society.

We identify in this strategy six million households whose right to a home is either denied or under threat at this very moment. Soaring rents that squeeze out food and clothing, being thrown out of your home through no fault of your own, simply being too poor to afford a home: the terror of homelessness is everywhere.

Many are living in grossly unfit and unsafe conditions, adults and children whose lives are blighted by fear and despair. Discrimination is rampant in private renting and we have lost sight of the simple fact that we need a home just as much as we need healthcare and education. We are building the fewest social homes in 70 years, at a time when more and more people desperately need them.

In Shelter’s services, our people work tirelessly to alleviate the sheer destitution they see day in and day out. We will be a rock in the storm every day for those who need us. But our aim is bigger – to cut this suffering off at source – and we acknowledge in this strategy that we can’t do it overnight, neither can we do it alone.

For the first time, Shelter is committing in this strategy to ten-year goals as well as three-year goals so we can be confident of building to the necessary changes over the next decade. And at the same time we commit in this strategy to building the movement of people who will make this change possible.

We plan in the next three years to have 500,000 supporters join us in our mission to respond to this emergency, through campaigning, volunteering and donating. It is people that can power the change we seek.

This national emergency has been decades in the making. Now is the moment to act together with one purpose. In the community, our hubs and shops will be magnets for everyone with a role in ending the national emergency. Nationally, we will work with everyone who sees the desperate need for change: no one group or party is to blame for the emergency, and no one group or party can end it either.

Shelter: it’s a fundamental need and a basic moral right. Please join us to defend it.

Polly Neate, Chief Executive

Helen Baker, Chair

Company info
Website

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert