Support Worker Adviser / Care Adviser 

Be part of the movement for change: Unite with us against dementia 

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia. 

Position: Dementia Adviser X4 
Location: Olton, West Midlands 
Contract type: Full time, Permanent 
Hours: 35 per week 
Salary: £20,345 actual per annum 

Closing date: 5pm on Monday 26th November 
Interview date: TBC 

About the role: 

We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements: 

- A specialist telephone based information and navigation service 
- A face to face service offering an increased level of support for more complex cases 
- Self-management - our online community (Talking Point) and online service directory is available at all times 
- Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses 
- Side by Side - a volunteer led service to support people to undertake activities in the community 

This role is an Adviser working in our telephone based service; you will be the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes. 

You will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service. 

You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver. 

About you: 

We are looking for someone who possesses an NVQ level 3 or equivalent in a health and social care related subject has an understanding of the needs of people with dementia and their carers and has direct experience of working in a telephone and e-mail based service with active listening and questioning skills. 

You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other. 

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits and recognition as well as agile working and flexible working options. All contributing to a strong work life balance. Each role has its unique learning pathway helping our people to develop their skills and engage with the wider development opportunities and build their expertise regardless to help them grow and realise their potential to shape a career with Alzheimer's Society. 

Alzheimer’s Society is committed to equal opportunities. 

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia etc.