Universal Support Telephone Worker

C24 hours per week

£23,111 pa pro rata

Employer’s Pension Contribution: 6%

Responsible to: Chief Executive Officer 

This project delivers support to claimants of Universal Credit. Providing personal budgeting support and digital assistance, the project will build on partnerships with local government and voluntary sector groups to deliver services within the community.

We are looking for someone with an excellent telephone manner, good organisational skills, good relationship building skills as well as a commitment to the aims and principles of the Citizens Advice Service.                                                                      

The Deadline for applications is 9am on Wednesday 12^th December. We expect to short-list that day and contact people about their interview time by the end of the day. The interviews are likely to be on Monday 17^th and Tuesday 18^th December (Please let us know if you cannot make that day as we can be flexible for short-listed candidates.) The start date will be in January 2019.

Candidates may apply for both this and the other roles within the US team, but should complete separate application forms.

Application is by application form and this and the rest of the application pack can be downloaded at our website. Please click on the Apply button to be redirected.