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Sheltered Coordinator / Housing Benefit / Welfare Benefit / Housing Repairs / Health and Safety

Employer
Networx
Location
Mile End East, London (Greater)
Salary
£22,000 per annum
Closing date
23 Nov 2018

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Sector
Housing & Homelessness
Hours
Full Time
Contract Type
Permanent

Job Details

Sheltered Coordinator / Housing Benefit / Welfare Benefit / Housing Repairs / Health and Safety / Housing Management / Social Housing
Mile End, London
Full Time, Permanent
£22,000 per annum


Our client is a locally based housing association with over 3,000 homes in and around Tower Hamlets for people in housing need.


They are the leading provider of housing for older people in the Borough. They are committed to building upon their positive track record, by examining ways in which they can improve their housing offer to older people, and through innovation in design and choice, continue to lead the way in this service area. The Sheltered Housing Improvement Plan (SHIP) is part of their Older Person’s Strategy 2016-2020 which seeks to develop excellent quality housing, attaining the highest standards to meet future customer expectations. As part of SHIP, they are currently reviewing all sheltered schemes and positively planning for the future by moving away from the traditional sheltered housing model and introducing a new, forward-thinking enhanced housing management service.
They have 13  sheltered housing schemes, including 2 specialist schemes, Mosque Tower and Bustaan Radaa, which are dedicated to Asian and Somali elders. These schemes reflect the cultural needs of the community and are allocated to people over the age of 60.

 


Your new role will include completing assessments and sign-ups, promoting activities, liaising with relevant agencies, assisting residents to access support provided, give advice and guidance to facilitate moves to alternative accommodation.    


You will keep data records of residents, deal with nuisance issues and low-level Anti Social Behaviour.  


You will also assist people to claim housing benefit and other welfare benefits, access support for help with alcohol or substance abuse issues. You will consult with residents on scheme based decisions and facilitate regular tenant involvement group (TIG) meetings.


You will also be responsible for Health and Safety including monitoring visitors, testing the telecare alarm system and fire safety equipment, as well as reporting any repairs.  


You will be part of a team delivering the enhanced housing management service and joining us on our journey of growth, innovation and exciting opportunities!


You will be:

  • Customer focused
  • A proficient user of IT systems and technology
  • Able to develop and maintain effective, collaborative relationships with internal and external stakeholders
  • Able to work as part of a team or independently
  • Personable and approachable
  • Able to work calmly under pressure, be self-motivated to achieve objectives within published timescales, receptive to change
  • Self-motivated
  • Receptive to change resilient and able to adapt to the internal and external landscape
  • Able to use initiative and solve problems

You will have experience of:

  • Delivering excellent customer service to older people
  • Providing support, preferably working with older people
  • Excellent time management skills
  • Accurate recording keeping skills
  • Have a professional approach when delivering services
  • A DBS check is required.

Benefits Package:

  • Annual Leave: starting at 22 days, plus Bank Holidays
  • Study Leave
  • Gym Membership
  • Book clubs, table tennis, quiz nights, staff parties
  • Simply Health – help towards the costs of dentist, optician and private medical appointments
  • Employee Assistance Programme – including free legal, financial and counselling advice
  • Pension – up to 7% employer contribution.

‘Our client is an equal opportunities employer and welcomes applications from all sections of the community’.

Closing Date: Friday 23 November 2018, midday.
Interview Date: 11 December 2018.

Company

 

Since our establishment in 2001, networx has been at the forefront of the online recruitment industry.  Through our unique and tailored approach to recruitment, today we are market leaders in the provision of online recruitment solutions and the chosen partner to hundreds of UK businesses.

Company info
Telephone
01943 661105
Location
The Engine House
Wharfebank Business Centre
Ilkley Road
Otley
Leeds
Thrapston, Kettering
United Kingdom

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