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Supporter Care Coordinator

Employer
Prospectus
Location
East London
Salary
Up to £25000 per annum
Closing date
22 Nov 2018

Job Details

Do you naturally provide exceptional customer service?

Prospectus is delighted to be partnering with London's Air Ambulance, the vital and cutting edge charity that provides emergency trauma care to critically injured people across the capital. A Supporter Care Coordinator is now required on an interim basis of three months to support their Individual Giving team with all things supporter care, undertaking a wide range of tasks while also building positive and prosperous relationships with their dedicated and growing supporter base.

Reporting to the Supporter Care Officer, this person will succeed in delivering a high level of customer service while acting as the first point of contact for all initial enquiries via telephone, email and post. Tasked with delivering first rate supporter stewardship with a prominent focus on retention, you will proactively resolve all types of queries while also guiding potential supporters on how to administer their donation. Additionally, you will use a variety of systems and will therefore need to be committed to keeping their CRM, ThankQ, and other databases up to date with accurate records, alongside other administrative duties.

In order to be successful it is essential that you not only have the experience, but you also ultimately enjoy helping others and providing the best level of customer service possible. We are seeking an individual who has excellent communication skills, both written and verbal, as well as some experience working within an administrative capacity. It is crucial this person has brilliant interpersonal skills, is comfortable dealing with sensitive issues, and is able to work under pressure, while also enjoys building positive and fruitful relationships with people from all walks of life.

If you are looking to develop within a customer-centred role and work within a friendly yet dedicated working environment, we welcome you to apply.

A full job description will be provided by Prospectus to applicants who are successful at the initial selection process.

Company

We believe our clients change the world for individuals, communities and society. For over 60 years Prospectus has been working across the UK and internationally to connect talented people with beyond profit organisations.

 

Company info
Telephone
(020) 7691 1925
Location
20/22 Stukeley Street
London
London
WC2B5LR
GB

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