Do you want to work in a nationally award-winning, professionally accredited advice service that puts disrupting inequality in higher education at the heart of everything it does? Are you an experienced advice professional who understands best practice in delivering case-based advice in a 1-2-1 or group setting? Are you passionate about supporting students and improving the student experience at UWL?

The Student Advisor is a key role within the UWLSU’s Representation & Advocacy team. The Student Advisor will deliver case-based advice and advocacy interventions to hundreds of students each year to an excellent standard and contribute to the continuation of our status as an Advice Quality Standard (AQS) accredited centre. The post holder will work to ensure that our students are supported through academic regulatory processes such as mitigating circumstances, academic appeals, complaints and disciplinary processes at UWL. They will provide independent, non-judgmental and accessible advice to students that will empower them to make informed choices about their case. An understanding of external support networks is also advantageous, as our Advisors are expected to identify and provide signposting guidance to students that will help them access suitable support for any issues they raise in advice appointments. We also pride ourselves on our partnership work with the University of West London and as such the postholder will be expected to demonstrate commitment to working in partnership with key stakeholders in the student experience at UWL.

Our Advice Service is non-traditional, and is a dynamic, proactive and strategically-driven centre that is committed to innovation and excellence for our students. We are looking for an individual who identifies with our mission to erase inequality and break down barriers to success and retention on students’ own terms at UWL. You will have experience in working with and supporting individuals and groups with high quality advice, and will have represented individuals or groups in meetings or hearings and have a proven track record of success in this area. You will have experience of working effectively on your own initiative, turning around complex casework efficiently and to a high standard. You will have a strong commitment to equality and diversity, understand the importance of positive working relationships, display high levels of self-awareness and empathy and understand without a doubt that the union exists for its members.