Older People Team Leader (OPAL) / Tenancy Management / Housing Management / Neighbourhood Support
Older People Team Leader (OPAL) / Tenancy Management / Housing Management / Neighbourhood Support / Advice / Guidance / Social housing
Full Time - Permanent
£28,800 - £35,200 per annum
Our client is really excited to be setting out the next chapter.
With an established track record for building quality homes and investing in their local communities, this provides them with an excellent platform to launch an ambitious new vision, focusing their efforts on becoming a modern, growing, efficient people business.
They are currently seeking an Older People Active Lives Team Leader to manage and provide guidance to a team of OPAL Advisors responsible for ensuring the delivery of high-quality customer focussed services to older people.
You will ensure all rent accounts and tenancy management casework is managed
effectively and appropriate action is taken in line with their policy and procedure
and that guidance and support is provided in respect of more complex cases.
Your responsibilities include; management and monitoring of service contracts, monitoring budgets, ensuring communal facilities and buildings are secure and attend customer engagement initiatives/events providing information, advice and support on Neighbourhood Services.
The successful candidate will have previous experience of managing a resident-focused housing management service within a social housing environment and developing and implementing policies and strategies to improve service delivery and customer satisfaction. You must have the ability to lead, motivate and manage staff and a proven track record of achieving challenging targets and objectives.
Closing date: Tuesday 20th November 2018.
Interviews dates: 27th/28th/29th November 2018.