Administrator (Customer Care)    Our client is the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia. 

Position: Customer Care Administrator x 2 
Location: Plymouth, Devon 
Contract type: Full Time, Fixed Term Contract – 9 Months (Maternity Cover) 
Hours: 35 per week 
Salary: £19,609 actual per annum 

Closing date: 5pm on Thursday 15th November

About the role: 

They are looking to recruit a Customer Care Assistant to perform a range of vital functions under the supervision of the Customer Care Officers and within the Customer Services & Insight group to enable them to provide first class customer services to their supporters, staff and volunteers. 

The role entails the processing and thanking of donations from their supporters, responsibility for managing queries and potential complaints from their supporters, responding to internal requests and queries from colleagues both within their team and the wider fundraising directorate and performing a wide range of administrative tasks. A major part of the role will involve checking, cleansing and inputting data from their offline sponsorship forms as part of their offline sponsorship process.

About you: 

They’re looking for someone with a great personality who can become a key person in their friendly team. 

As they deal with sensitive situations from their supporters, staff and volunteers on a regular basis, a strong sense of empathy and an awareness of what is most appropriate is vital. You should have excellent verbal and written communication skills and a great track record of providing high quality customer service in a similar environment. 

They expect all their team to be able to process at high speed to a very high standard. Experience of using a contact management database is essential in addition to excellent ICT skills. 

You should have excellent attention to detail and a determination to produce and maintain a high standard of work. Data quality is key to the role. 

As well as having a clear customer focus, you should be able to manage a varied and challenging workload and have experience of working to deadlines. You should be self-motivated with great problem-solving skills and able to identify opportunities to improve. 

Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with them. 

Our client embraces diversity, inclusion and accessibility for all of their people. They are committed to building a diverse organisation that represents the communities they serve and ensuring inclusion in everything they do. 

You may have experience of the following: Customer Care Administrator, Administrator, Administration, Office Administrator, Charities, Third Sector, Not for Profit, NFP, Admin Executive, Administrative Support, Customer Service, Database Administrator, Data Entry, Voluntary Sector etc