Customer Service Advisor / Tour Guide

EasyWeb NFP
Buckingham Palace
£10.20 per hour
05 Nov 2018
18 Nov 2018
Candidate Services
Full Time
Contract Type
Visitor Services Assistant (Warden)

Position: Visitor Services Assistant (Warden)

Location: London

Job type: Full Time, Fixed Term Contract up to March 2019 to Oct 19

Hours: 35 per week, over 5 days, Monday to Sunday

Salary: £10.20 per hour

Closing Date: 18 November 2018, 23:55

Interview date: December 2018

About the role:

It's starting everyday conversations in magnificent surroundings.

It's inspiring people to learn something new. And it's about working as a team to bring this unique collection to life. This is what makes working for them so special.

Every year thousands of people from around the world visit our client’s premises.

Joining a diverse and enthusiastic team, with a real passion for customer care, you'll be engaging with every visitor who comes through the door.

Helping to make their experience unforgettable, you'll greet visitors with a friendly and warm welcome.

Not only will you answer their questions and provide information to enrich their visit, for some of their visitors your challenge will be to devise, and deliver, first-class guided tours.

And in everything you do, you’ll aim for the highest possible standards of visitor care and security.

About you:

With friendly professionalism and the ability to communicate well with all kinds of people, you’ll excel in Visitor Services.

You’re an outstanding team player who is able to work effectively even when things get busy and remain calm under pressure.

You'll also be able to think on your feet, a key skill, considering you'll never know what the next question may be.

And, above all, you know what it takes to create the kind of customer experience that leaves the lasting and positive impression.

This is your opportunity to use your personality and customer service skills to deliver the exceptional.

You may have experience of the following: Visitor Services Assistant, Warden, Customer Service Assistant, Customer Service Advisor, Customer Service, Host, Visitor Experience Assistant, Travel and Tourism, Front of House, Hospitality Assistant, Ticket Sales, Tour Guide, Admissions, etc.

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