People & Places Lead
Sutton
£53,623 - £61,942 per annum
Permanent, Full Time (36 hours per week)

Managing over 6,000 council properties and almost 2,000 leasehold properties, our client is based in London's greenest borough in North Surrey. Following a commissioning review by their shareholder London Borough of Sutton last year they were delighted to have been given the opportunity to continue to manage housing on their behalf and now look to the future.

Their new strategic direction envisages closer integration of asset management with housing management and requires a new skill set at senior level. The prioritisation now given to resident facing services has meant new arrangements for the provision of support services with an appropriate emphasis upon value for money and stretching resources further. To strengthen their leadership team they are now recruiting for this key role leading one of their two place based teams.

Their overarching ambition is to be a good landlord and make an effective contribution to the Council’s strategic objectives around employment, health and well-being and on increasing housing supply. For housing professionals the role of frontline staff is changing, impacted by Welfare Reform, lack of housing supply and the often complex lives of people living in social housing.

As they move further towards a placed based approach they have already introduced a generic housing management structure, which empowers colleagues to work with their residents within smaller patch areas; focussing on core Housing Management functions including income collection and arrears, dealing with anti-social behaviour, lettings and allocations and tenancy management issues as they occur to ensure tenancies are sustained. They are now extending this placed based model further and integrating asset management, repairs and external services into the two housing management areas.

They are breaking down the boundaries and internal silos which have inhibited social housing and they envisage external services, repairs and asset management working seamlessly alongside housing management to create an effective partnership improving neighbourhoods and communities.

They need an ambitious and inspirational leader to support their transformation; someone who can inspire colleagues with their passion for social housing and customer service excellence. The right candidate will have a proven track record of achievement at senior level in social housing, desirable to be a member of a relevant professional body such as Chartered Institute of Housing and will be able to forge strong collaborative relationships with a wide range of key stakeholders to deliver successful outcomes for their residents.

If you believe you have what it takes to lead this vision then they would love to hear from you.

Successful candidates will have access to a wide range of benefits;
● 32 days annual leave, plus 8 statutory holidays
● Local Government Pension Scheme
● Simply Health medical cash plan
● Modern and flexible working environment
● Childcare vouchers scheme
● Recognition Awards

You will be passionate about excellent customer service and training and developing knowledge in others. You will be an excellent communicator, able to influence across the business and have the confidence and professionalism to work with people at all levels.