Technical Support Analyst - Disability Charity - £25-28k
A leading disability charity based in south-east London is looking for an experienced 1st & 2nd Line Support Analyst to work in a busy IT team. The role will involve providing physical desktop support to around 100 users onsite, plus providing support to workers remotely, off-site.
The role will involve:
-Respond to IT incidents, problems and requests resolving them in line with agreed levels of service and to the user's satisfaction recording all information as required by local IT processes
-Support users in using standard office systems and other software
-Set up, maintain and remove user accounts, file sharing and mailboxes as required and in line with audit and security policies and procedures.
-Install and test new software, download and apply updates and patches in line with agreed policy and procedures. Build packages as required.
-Acceptance test new desktop hardware and build/configure/install in line with Manage Change process and ensuring user satisfaction.
-Configure and support mobile devices, including phones, smartphones and laptops.
-Undertake routine monitoring and maintenance tasks including server monitoring. Attend out of hours where necessary to assist in resolving incidents and/or undertake planned maintenance with minimum impact on users.
-Ensure anti-virus software is up to date and working effectively on all equipment as required.
-Backup data according to policy and procedures and support periodic tests to ensure recovery in the event of systems failure or loss.
-Develop knowledge of specific aspects of Livability systems, such as networking, VPN, build management, backup and replication etc, to provide increasing levels of 2nd and 3rd level support over time
-Ideally degree qualified or some professional IT qualifications
-Working knowledge of TCP/IP and associated routing technologies, fibre and copper LAN technologies
-Understanding of IT support processes and their associated business benefits
-Knowledge of Active Directory and related user accounts management and permissions.
-Good knowledge of Microsoft Windows, including advanced configuration techniques
-Good knowledge of normal Office software, including email, word processing and spreadsheets. Good knowledge of Mac / iPad configuration and setup.
-Able to build PCs to standard specifications and carry out installs
-Familiarity with Microsoft Server software
Please send your CV for immediate consideration.