IT Support (1st Line Support)

EasyWeb NFP
£36,926 to £45,547
02 Nov 2018
18 Nov 2018
Candidate Services
Full Time
Contract Type
IT Support (1st Line Support)
Our client is the UK’s only university focussed entirely on science, engineering, medicine and business and they are consistently rated in the top 10 universities in the world.

You will find the main London campus in South Kensington, with their hospital campuses located nearby in West and North London. They also have Silwood Park in Berkshire and state-of-the-art facilities in development at their major new campus in White City.

They work in a multidisciplinary and diverse community for education, research, translation and commercialisation, harnessing science and innovation to tackle the big global challenges the  complex world faces.

It’s their mission to achieve enduring excellence in all that they do for the benefit of society – and they are looking for the most talented people to help them get there.

Position: Systems Officer (Registry)
Location: South Kensington Campus, London
Job type: Full time, Fixed Term Contract until 31 July 2019
Salary: £36,926 to £45,547 plus benefits

Closing date: 18 November 2018
Interview Date: 5 December 2018

About the role:

Our client is looking to appoint a Systems Officer to join the Registry Systems team. The Systems team is responsible for first line support for all Registry associated systems, including the main student system, other internal and external student related systems and relevant interfaces. The Systems team is key to assisting with the strengthening of the Registry’s information technology and computing capabilities.

This is an exciting time to join their diverse and dynamic team in a period of growth and development. The College is undergoing a large transformational change project that includes the implementation of a new student record system. The Student Systems team will be instrumental in supporting the transition to the new system, ongoing maintenance, training and support to users.

In this role you will assist the Systems Team on a range of systems related duties including day to day management of interfaces, troubleshooting and resolving problems related to student systems and coordinating Systems Team queries.

About you:

The role requires significant and sustained attention to detail, an ability to proactively innovate and provide creative and dynamic solutions. The ability to prioritise, multi-task and build effective relationships with staff, managers and external customers in a change environment is also key to deliver the objective of this role successfully.

As a highly motivated person you will have excellent organisational, administrative, problem-solving, interpersonal and communication skills.

You may have experience of the following: Systems Officer, Technical Support, Systems Support, IT Support, Technical Support Officer, 1st Line Support, Systems Engineer, Support Analyst, Network Support, Helpdesk, Desktop Support, Help Desk, System Engineer, IT Support Technician, etc.

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