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Relationships Fulfilment Manager

Employer
RNIB
Location
Judd Street, London
Salary
Starting salary £29,820 Plus London Weighting – negotiable dependent on experience
Closing date
8 Nov 2018

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Job Details

At RNIB, our Operations and Supporter Care team are continuously seeking to improve levels of customer care to our donors and supporters. We are looking to recruit a dynamic and experienced customer care expert to lead our fulfilment team. 

The main remit of this role is to focus on handling/processing of donations that require tailored responses that are warm and engaging, with the focus on building loyalty and supporter retention.

Your experience will have been gained from either the non-profit or commercial sector.

You will have excellent people management skills, an eye for detail and excellent writing skills. In addition, you will be able to demonstrate your organisational and planning abilities to maintain and exceed the high standards already set within the organisation.

In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

  • 26 days holiday per year (plus bank holidays), which increase with service.
  • Excellent pension schemes.

To apply for this great opportunity please click the apply button.

Closing date: 8th November 2018.
Interview date: Week commencing 12th November 2018.

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

Company

RNIB (the Royal National Institute of Blind People) is a large, national charity offering information, support and advice to two million blind and partially sighted people throughout the UK. Founded in 1868, RNIB has an annual income of more than £114m, over 1,700 employees and 4,800 volunteers. It is headquartered in London.

RNIB’s vision is of a world where people who are blind and partially sighted enjoy the same rights, responsibilities, opportunities and quality of life as people who are fully sighted.

RNIB began life as in 1868 as the British and Foreign Blind Association for Improving the Embossed Literature of the Blind. It was founded by a partially sighted doctor, Thomas Rhodes Armitage. In 1949 the charity received a Royal Charter and, in 1953, changed its name to the Royal National Institute for the Blind. In 2002, RNIB became a membership organisation and changed its name again - to the Royal National Institute of Blind People, rather than for Blind People. Under RNIB’s Royal Charter and Bye-laws, the majority of its trustees must be blind or partially sighted.

One of the charity’s flagship services, Talking Books, began in 1935 and is still very popular. It gives access to 23,000 fiction and non-fiction books for adults and children. Subscribers can receive the books on a CD, USB stick, an app or mp3 format. They can also use RNIB’s digital download service or borrow from 22,000 braille books and 5,000 giant print books.

The charity runs an online shop and has four resource centres which sell accessible products. Products include talking clocks and watches, large button telephones, cookery aids and tactile toys and games.

RNIB’s Helpline has been running since 1997. Callers through the Helpline can reach the charity’s advice and counselling teams. The Advice Service is able to give advice to blind and partially sighted people, carers, friends, relatives and organisations helping people with sight loss. Common issues include eye conditions, registering sight loss, employment, education and benefits.

RNIB’s Counselling Team is a small group of telephone and online counsellors who give people struggling with the onset of sight loss the opportunity to talk about their feelings and gain support. Calls or sessions are not charged.

RNIB has recently decided to amalgamate its 24,000 membership in a new community called RNIB Connect. Membership is free and includes the charity’s 8,000 strong campaigning network and the charity Action for Blind People’s Action Connect online community (Action for Blind People became an associate charity of RNIB in 2009).

RNIB is also an active campaigning charity. It has 8,000 campaign supporters and campaign staff stationed across the UK. Recent campaigns have concerned the new Personal Independence Payments and changes to Attendance Allowance. The charity also undertakes permanent campaigning on transport and retail accessibility and pavement obstructions.

Company info
Website
Telephone
0303 123 9999
Location
105 Judd Street,
London
London
WC1H 9NE
GB

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