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Service Manager (Charity / Advocacy Services)

Employer
hireful
Location
Northampton
Salary
£27,000 to £31,500 per annum
Closing date
13 Nov 2018

View more

Function
Operations & Service Delivery
Sector
Community
Hours
Full Time
Contract Type
Permanent

Job Details

Service Manager (Charity / Advocacy Services) 

Our client supports people who face disadvantage or discrimination to have a voice that counts. Our client is a well-established organisation providing advocacy and user involvement services across England. 

Position: Service Manager 
Location: Northampton, Northamptonshire (Commutable from Wellingborough, Towcester, Kettering, Milton Keynes, Daventry and surrounding areas) 
Job type: Full Time, Permanent 
Hours: 37.5 hours per week 
Salary: £27,000 to £31,500 per annum 
Benefits: 28 days annual leave plus Bank Holidays, Salary Sacrifice Pension 5% employer's pension contribution. 

Closing date for applications: 13th November, 2018 
Interviews are likely to be held: 22nd or 23rd November 2018 

About the role: 

This is an exciting opportunity to lead one of our client’s regional advocacy services. Your advocacy team will support people who may be marginalised or vulnerable to speak up and be heard. The service you lead will strengthen voices, support human rights and change lives. 

The Service Manager role is responsible for providing expert operational and contract management and leads the service, continuously monitoring and reviewing performance with staff and with sub-contracted partner organisations. You will be responsible for ensuring high quality and compliant delivery to service users. You will be accountable for your service meeting contractual targets and performance measures and enabling the voices of service users to be heard and respected. 

You will directly manage and develop the relationship with the commissioners of your service contracts. You will be supported in your role by your Regional Director and you will work closely with your Managing Advocates. 

This post will be based in the Northampton office with travel across the Northamptonshire Region. All reasonable expenses will be paid in line with our clients policies. 

Essential Skills / Experiences: 

- Experience of managing and delivering services to different service user groups 
- Experience of motivating and leading teams 
- Experience of managing relationships with external agencies 
- Understanding of principles of Advocacy, Mental Health and Learning Disabilities 
- Excellent time management skills with the ability to plan and prioritise a complex workload 
- Ability to manage change and lead people through change 
- Full and clean driving licence 
- IT skills - a working knowledge of Word, Excel and PowerPoint 

Desirable Skills / Experiences: 

- Experience of managing contracts within the context of Local Authority Commissioning and maintaining positive relationships with commissioning teams 
- Experience of project management in support services projects, including reporting and funder meetings 
- Experience of monitoring and reporting, ensuring data accuracy across a range of metrics and following processes and procedures, making effective use of systems 
- Experience of working in a Third Sector organisation 
- General management qualification 

You may have experience of the following: Service Manager, Advocate, Senior Care Coordinator, Business Support Manager, Service Delivery, Healthcare, Project Manager, Process Improvement, Change Manager, Social Worker, Community Care, Team Leader, Impact Advisor, Operations Manager, Operations Management, Contract Manager, Contract Management, Senior Support Worker, Registered Manager, Business Support Manager, NFP, Not For Profit, Third Sector, Charity, Charities, etc.

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