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Supporter Services and Database Manager

Employer
Third Sector Recruitment
Location
London (Central), London (Greater)
Salary
£40,000 - £45,000
Closing date
19 Nov 2018

This is a fantastic opportunity for an experienced, ambitious, proactive and collaborative manager to work within the Marketing and Development team to service internal and external stakeholders.

Within this varied role, you will work across this national charity as well as with networks to establish a robust, efficient and effective supporter services team, keeping the supporter at the heart of everything you do. Cross team working is key within this role as well as a keen eye for detail and experience in process development and implementation.

With a well-managed database, you will be proactively developing a program for data insight and analysis to specifically support the fundraising teams, but not exclusively. This is a new area for the team and therefore your experience in the field would be invaluable. You will also be working with third party suppliers to support us in this.

Our client is a fast-paced, dynamic and inclusive organisation with huge amounts of potential for further growth and development. With our strategic review just underway to form our new 2020 – 2026 strategy, this is an exciting time to join!  You will be leading the team through this exciting time of change and working with them, as well as other team managers, to understand the current and future team resource requirements.

You will be part of a passionate, hardworking and dedicated organisation.

The successful candidate will receive 25 days holiday, increasing by one day per full year of service up to a maximum of 30 days.  Paid leave is also given for public holidays as well as three ‘privilege’ days. After a 6 month probationary period you will also be eligible for a pension scheme as well as flexible working.

To effectively deliver exemplary and efficient supporter care to all supporters through the operational management of the Supporter Services and Database Management and Insight team. Through the creation of and adhering to excellent supporter care best practice, as well as the development in our database capacity and usage, you will help to ensure long-term supporter relationships.

You will strive to put the supporter at the heart of everything you do by having substantial customer service experience, including the creation of, maintaining and development of income and administration processes, as well as understanding of cross team supporter journey creation and implementation.

You will be responsible for working with our experienced Senior Database Officer to proactively develop the insight and analysis required specifically to support the fundraising team, but not exclusively. You will also oversee the management of the supporter database and its processes to ensure all data is stored and used effectively and responsibly, with the ultimate goal to grow the  database by working with teams across the charity and offering insightful data for them to use effectively. Although good understanding of databases within the charity sector is important for the post holder, this role does have an emphasis on the development of the supporter services element of the role.

The post holder will have experience in managing a small team (currently comprising of three permanent and three temporary posts) with a passion to develop staff through effective and strong management and leadership skills. You will oversee a period of transition within the team, with the aim to ensure the team has the resources required as we enter into the new 2020 – 2026 strategy.

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