Visitor Services Manager

South West London
£25000.00 - £28000.00 per annum
05 Oct 2018
20 Oct 2018
Full Time
Contract Type

The Organisation

Prospectus is delighted to be working with Chelsea Physic Garden to recruit for a Visitor Services Manager, to be based out of their historic site beside the River Thames in Chelsea.

As the oldest botanic garden in London, Chelsea Physic Garden shelters a unique living collection of around 5,000 different edible, useful, medicinal and historical plants. The garden was founded in 1673 as the Apothecaries' Garden, with the purpose of training apprentices in the identification and use of medicinal plants. A centre for learning, Chelsea Physic Garden continues to play a significant role in education, running an exciting and varied range of courses and events for adults and activities for up to 5,000 learners a year.

Chelsea Physic Garden is entering a period of large scale project development and implementation, including a major fundraising appeal in order to be able to restore, refurbish and represent the buildings and facilities associated with this Grade 1 listed garden as it moves toward a celebration of its 350 year anniversary in 2023.

Visitor Services Manager
£25,000 - £28,000 per annum (depending on experience)
Permanent - Full Time

The Role

Reporting in to the Deputy Director, the Visitor Services Manager leads on ensuring that all the day-to-day activities associated with opening the garden to the public, and that both front and back of house are of the highest standard. The Visitor Services Manager will work to maximise revenue from admissions, including donations and Gift Aid, and work closely with the Events Officer to ensure that venue hire and events staged are carried out within licences and codes of practice. This post will line manage the Operations Officer, the Visitor Services Assistants and the Duty Manager. Due to the nature of the role, this role will include weekend working on an occasional, but regular, basis.

The Person

Experience and skills to include:

-Experience of operations and facilities in a heritage or visitor attraction.
-Experience of managing contracts and external suppliers.
-Good IT experience.
-A strong understanding of Health and Safety practises, with a NEBOSH or IOSH Managing Safely qualification.
-A keen interest and passion for the organisation, and/or an interest in gardens or garden history.
-Strong motivation to ensure an exceptional customer experience with a drive to maximise revenue.
-Line management experience, having managed and empowered staff and volunteers in a previous role (desirable).

To Apply

Please submit your CV via the "Apply Now" button below. Please upload your CV in Word format and include a supporting statement as part of your application. This should describe how your experience and skills meet the specific requirements of the job description and be no longer than two sides of A4.

A Prospectus consultant will review and assess all submitted applications.

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