Head of Operations (Charity / Refuge Services)

EasyWeb NFP
£52,541 to £58,723 per annum
05 Oct 2018
26 Oct 2018
Candidate Services
Full Time
Contract Type
Head of Operations (Charity) 

Our client is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day they support over 6,000 women and children in their national network of services. These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs / ISVAs and IGVAs), community outreach, specialist accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between our client and Women’s Aid). 

They advise Government and lobby hard to keep violence against women and girls high on the public agenda. They run award-winning prevention and public education campaigns, managing a busy press office and website, and they are an accredited training provider. They give a voice to the voiceless. 

Position: Head of Operations 
Location: Head office London, Tower Hill 
Job type: Full Time, Permanent 
Hours: 37.5 hours per week 
Salary: £52,541 to £58,723 per annum 
Benefits: 28 days annual leave, Royal London Pension scheme; employee assistance programme with discounts / special offers portal. 

Closing date: 26 October 2018 
Interview date: w / c 5 November 2018 

About the role: 

The Head of Operations will support the director of operations to lead an effective and cohesive operational management team overseeing the development and delivery of specialist operational services for survivors of gender-based violence, ensuring that all staff provide the highest standards of support, that all contract requirements are fully met and that services are shaped by the needs of service users. 


- Working with the director to ensure implementation of our client’s quality management system so that internal and external standards and reporting requirements are met and external quality marks are maintained 
- Acting as an expert ‘trouble-shooter’, providing expert guidance and leadership to service managers in relation to complex operational crisis and safeguarding situations 
- Working with the director of operations and head of development to lead on the planned implementation of new services through to effective operation and delivery 
- Managing complex commissioner relationships including identifying risks, assessing and responding to changing requirements by effective negotiation and ensuring performance to contracts is met 
- Supporting the director to develop the expertise and skills of the workforce in alignment with new, evolving and existing models of provision. 

About you: 

You will be an experienced senior manager with a track record of managing services for domestic and other forms of gender-based violence. You will also have demonstrable experience of monitoring and auditing service quality with extensive experience of sensitively assessing and responding to the needs and risks of women and children experiencing domestic violence are essential requirements 

You will also need to have the ability to represent and advocate on behalf of our client at the highest level as well as demonstrate the ability to lead a team and have sound judgement in crisis situations including where lives need to be protected. A proven ability to manage risk and recognise potential impact of decisions across all sections of organisations will also need to be evidenced. 

The role involves regular travel across all of our client’s services, including rural locations, and to participate in the on-call management rota. 

Our client is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. They offer the first Qualifications and Credit Framework (QCF) accredited qualification for their profession. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

No agencies please, as a charity they work hard to keep their costs down. 

You may have experience of the following: Head of Operations, Operations Manager, Service Delivery, Operational Management, Service Manager, Head of Service Delivery, Charity, Not for Profit, Third Sector, Assistant Operations Director, etc.

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