Raisers Edge Usage Manager
Every year, hundreds of thousands of people choose to protect children across the UK by supporting the work of the NSPCC.
We are recruiting for a Raisers Edge Usage Manager to work alongside colleagues in our Database Team and across our Fundraising division, who all use and rely upon our supporter databases (Raisers Edge + an in house system) to develop lasting relationships with these NSPCC supporters.
This full time post requires someone with a great knowledge of Raisers Edge along with a good track record of developing and delivering high quality database support to a broad range of user colleagues.
You will have experience of managing and responding to high levels support queries; via phone, e-mail and face to face. You will be skilled at spotting trends and designing and delivering training to address changing needs and maximising users understanding and usage of our systems.
You will also have had successful experiences creating solutions to business challenges and delivering projects that continuously improve the usage of Raisers Edge.
Equally as important, you will have great knowledge of using Raisers Edge to maximise an organisations use of data, whilst ensuring all is carried out:- compliantly (e.g. GDPR); efficiently (e.g. data quality); and effectively (e.g. meaningful management information). You will therefore need to be a credible subject matter expert on all these aspects to guide colleagues accordingly.
This post manages a Database Training and Support Officer, so you will also need to be a confident and experienced people manager.
For more details contact
Mark van der Vord