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Raisers Edge Usage Manager

Employer
NSPCC
Location
London (Central), London (Greater)
Salary
£29,500 - £40,820 + inner London weighting of £3,366 p.a
Closing date
14 Oct 2018

Job Details

Every year, hundreds of thousands of people choose to protect children across the UK by supporting the work of the NSPCC.

We are recruiting for a Raisers Edge Usage Manager to work alongside colleagues in our Database Team and across our Fundraising division, who all use and rely upon our supporter databases (Raisers Edge + an in house system) to develop lasting relationships with these NSPCC supporters.

This full time post requires someone with a great knowledge of Raisers Edge along with a good track record of developing and delivering high quality database support to a broad range of user colleagues.

You will have experience of managing and responding to high levels support queries; via phone, e-mail and face to face. You will be skilled at spotting trends and designing and delivering training to address changing needs and maximising users understanding and usage of our systems.

You will also have had successful experiences creating solutions to business challenges and delivering projects that continuously improve the usage of Raisers Edge.

Equally as important, you will have great knowledge of using Raisers Edge to maximise an organisations use of data, whilst ensuring all is carried out:- compliantly (e.g. GDPR); efficiently (e.g. data quality); and effectively (e.g. meaningful management information). You will therefore need to be a credible subject matter expert on all these aspects to guide colleagues accordingly.

This post manages a Database Training and Support Officer, so you will also need to be a confident and experienced people manager.

For more details contact

Mark van der Vord
Data Manager
Fundraising

Mark.vandervord@nspcc.org.uk

Company

NSPCC (the National Society for the Prevention of Cruelty to Children) is a large national charity which campaigns to end child abuse and provides a range of services to children, young people and families throughout Great Britain, Northern Ireland and the Channel Islands. NSPCC has 1,830 employees, 11,000 volunteers and an annual income of £134 million. Founded in 1884, NSPCC is governed by Royal Charter, first granted by Queen Victoria in 1895.

NSPCC specialises in child protection. It is the only UK children’s charity with statutory powers to intervene on behalf of children, powers which have existed for more than a century. In England, Wales and Northern Ireland, only local authorities and the NSPCC can apply to a court for a care, supervision, or child assessment order.

NSPCC provides 24/7 helplines for both adults and children. The NSPCC helpline supports thousands of parents, professionals and families. Adults can contact by phone or online in order to get advice or share their concerns about a child, anonymously if necessary. The helpline is staffed by professional practitioners with backgrounds in areas such as teaching, health and social work. Professionals such as teachers and doctors are also encouraged to contact the helpline for information and guidance. NSPCC says the number of calls and online contacts to the helpline is increasing year by year.

ChildLine, NSPCC’s free 24/7 counselling service for children, marks its 30th anniversary during 2016. Trained ChildLine counsellors talk to children, helping them with any problems they're facing. In 2014-15, there were nearly 300,000 counselling sessions carried out between young people and ChildLine. The most common issues were family relationships, low self-esteem and unhappiness, abuse, bullying and online bullying and self-harm.

NSPCC also has over 40 service centres across the UK and the Channel Islands. At these centres, the charity works directly with children and families on a range of issues, such as protecting children from sexual abuse, drugs and alcohol misuse and neglect.

The charity also visits 9-11 year olds in schools across the country through the NSPCC Schools Service, helping them to understand what abuse is and giving them the confidence to speak out and seek help if they ever need it.

In addition to its London headquarters, NSPCC has regional offices in Luton (East of England region), Gillingham (London & South East region), Leeds (Northern region), Birmingham (West Midlands region), Plymouth (South West region), St Helier (Jersey), Belfast (Northern Ireland) and Glasgow (Scotland).

Company info
Website
Telephone
020 7825 2505
Location
Weston House,
42 Curtain Road,
London
EC2A 3NH
GB

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