Customer Care Advisor
- Employer
- hireful
- Location
- London
- Salary
- £23,604 per annum
- Closing date
- 18 Oct 2018
View more
- Function
- Operations & Service Delivery
- Sector
- Social Care & Welfare
- Hours
- Full Time
- Contract Type
- Permanent
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Job Details
Customer Care Advisor
Work for a world without dementia
Our client is the UK's leading dementia charity. Thye provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
Position: Customer Care Advisor
Location: 43-44 Crutched Friars, London, EC3N 2AE
Contract type: Full Time, Permanent
Hours: 35 per week
Salary: £23,604 per annum
Closing date: 5pm on Thursday 18th October
Interview date: TBC
About the role:
The Customer Care Engagement team is responsible for responding to the needs of The Society customers including eventers, donors and supporters by providing excellent customer care and helping deliver the best possible experience.
With over 60,000 interactions across various channels (phone, email and social media) last year, it is a busy environment requiring you to have the confidence to deal with a series of complex enquiries over the phone, by e-mail and in writing as well as inspiring their supporters to help defeat dementia through fundraising.
About you:
You will be enthusiastic, passionate, and committed to providing exceptional customer service. You will have good organisational skills as well as an excellent telephone manner and strong written communication skills.
You’ll be a self-motivator, willing to go the extra mile, with a strong commitment to working closely with both colleagues within the Customer Care team, and the other departments within The Society.
Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with The Society.
Our client is committed to equal opportunities.
You may have experience of the following: Customer Care Advisor, Customer Service Advisor, Customer Engagement, Fundraising, Charity, Not for Profit, Third Sector, etc.
Work for a world without dementia
Our client is the UK's leading dementia charity. Thye provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
Position: Customer Care Advisor
Location: 43-44 Crutched Friars, London, EC3N 2AE
Contract type: Full Time, Permanent
Hours: 35 per week
Salary: £23,604 per annum
Closing date: 5pm on Thursday 18th October
Interview date: TBC
About the role:
The Customer Care Engagement team is responsible for responding to the needs of The Society customers including eventers, donors and supporters by providing excellent customer care and helping deliver the best possible experience.
With over 60,000 interactions across various channels (phone, email and social media) last year, it is a busy environment requiring you to have the confidence to deal with a series of complex enquiries over the phone, by e-mail and in writing as well as inspiring their supporters to help defeat dementia through fundraising.
About you:
You will be enthusiastic, passionate, and committed to providing exceptional customer service. You will have good organisational skills as well as an excellent telephone manner and strong written communication skills.
You’ll be a self-motivator, willing to go the extra mile, with a strong commitment to working closely with both colleagues within the Customer Care team, and the other departments within The Society.
Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with The Society.
Our client is committed to equal opportunities.
You may have experience of the following: Customer Care Advisor, Customer Service Advisor, Customer Engagement, Fundraising, Charity, Not for Profit, Third Sector, etc.
Company
Get your teams sorted.
No time wasting. no nonsense.
hireful’s the name. But you might have known us back when we were EasyWeb
But getting the right people for your company can be tough. Especially if you don’t have the big bucks to compete with all those huge corporations. That’s why we’re here. We’re all about helping you smaller ‘everyday’ organisations with your HR and recruitment – so you can find the people you need and smoothly get them on-board.
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