Housing & Support Officer (Vulnerable People)

EasyWeb NFP
02 Oct 2018
22 Oct 2018
Candidate Services
Full Time
Contract Type
Housing & Support Officer (Vulnerable People)

An exciting and rewarding opportunity to work as a Housing & Support Officer in Reigate, Surrey.
Our client is a charity and housing provider. They provide housing and support to more than 1,000 homeless and vulnerable people each year, helping them to develop the skills and confidence to live independently.

Position: Housing & Support Officer
Location: Reigate, Surrey (RH2)
Job type: Full-time – 39 hours per week
Salary: £20,800-£22,880pa + on-call allowance + benefits

Closing Date: 22 October 2018
Interview Date: 31 October 2018


As a Housing & Support Officer, you will work as part of a team to provide high-quality housing and support services to the following client groups: homeless people, people with a history of offending, people recovering from alcohol and drug dependency, young people or people with mental health problems.

You will support and empower clients by providing holistic one to one support to encourage their personal development, whilst effectively managing risk, and assist them to achieve their individual goals and live as independently as possible.

You will carry out housing management activities such as rent collection, tenancy enforcement, reporting maintenance issues and health and safety checks, ensuring a firm but empathetic approach to support clients to maintain their tenancies.


a) Assist the team in meeting occupancy targets and helping as many people as possible by being efficient with processing applications, carrying out assessment interviews and completing the induction / sign up process.
b) Provide holistic support to meet the individual needs of named clients by providing flexible and imaginative one to one support in a range of areas.
c) Take responsibility for completing individual support plans and reviews with each named client within the set time frames and ensuring SMART goals are set and monitored to assist clients to live as independently as possible.
d) Provide client centred support and encourage and promote client consultation and involvement, and to help the team improve the services provided in response to any client feedback.
e) Be proactive about assessing and reporting any safeguarding issues with regards to both adults and children using or visiting the organisation's services.
f) Assist the team to meet agreed occupancy targets by being proactive about preparing properties to be re-let.
g) Explain to clients their rights and responsibilities as set down in their tenancy / licence agreements.
h) Complete all forms and paperwork relating to named clients’ moves in and out of properties, and to assist with the completion of statistical returns as requested by the Housing & Support Manager.
i) Assist the team in providing emergency support outside of normal office hours by taking part in the frontline 24 hour on-call rota.
j) Promote effective multi agency working by keeping up to date on other relevant statutory and voluntary agencies.


a) Previous experience of working with some or all of the client groups supported by the team.
b) Knowledge and understanding of the benefits system.
c) High levels of literacy and numeracy skills; with ability to communicate effectively in person, by phone or in writing with a range of people.
d) Ability to learn new skills and the desire, patience, persistence and empathy to work with unpredictable and challenging client groups.
e) Self-confidence and emotional resilience to cope with lone working and potentially stressful situations; ability to remain calm in crisis situations.
f) Good organisational skills and the ability to manage own work-load and time effectively; ability to produce high quality written work under pressure.
g) Ability to keep the financial records required for monitoring the collection of weekly charges, arrears, petty cash etc.
h) Personal flexibility and ability to work outside of normal working hours as necessary, to take part in the on-call service and the weekend / bank holiday rota as required. Full, valid driving licence that will permit the use of manual pool vehicles as required, as well as use of own car for work purposes.

a) Experience of working in supported housing would be an advantage.
b) Education to degree standard or equivalent and / or other relevant professional training or qualifications.

Open to trainees

No experience of working in Supported Housing? Don’t be put off – if you have the desire and aptitude for helping people change their lives, our client will be able to consider taking you on initially as a Trainee. (Starting salary £19,240 pa + on-call allowance + benefits.)

You may have experience of the following: Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector etc.

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