Senior Digital Customer Experience & Engagement Manager

Harris Hill are delighted to be working with a leading disability charity who are looking to recruit a Senior Digital Customer Experience & Engagement Manager. You would be responsible for the planning and implementation of clear, well-structured audience journeys in order to deepen engagement and to positively enhance their online brand.

Key responsibilities include:
- Ensuring digital platforms are aligned with brand and communication strategy goals
- Developing robust segmentation models and representative personas, placing 'user' needs and goals at the heart of the experience
- Working closely with the Digital Content team, to develop the team and deliver a strong content calendar
- Bringing together key elements of the charities strategies, translating these into an actionable digital experience strategy, with development roadmap
- Ensuring processes across the planning cycle are optimised

In order to be successful in this role you must have the following skills/experience:
- Strong comms planner with the ability to develop engaging propositions and content ideas
- Demonstrable experience of strong project management underpinned with a recognised PM qualification
- Strong business analysis experience
- Strong digital strategy experience that covers audiences, online brand development and conversion rate optimisation
- Experience of working across a range of systems such as eCommerce and CMS

If you have these skills then please send me your up to date CV. Please note that only suitable candidates will be contacted