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Stewardship & Supporter Journey Manager

Employer
Harris Hill
Location
Vauxhall
Salary
£35k - 38.5k per year
Closing date
19 Oct 2018

Job Details

A known cancer charity are looking for a Stewardship and Supporter journey Manager to join their team. With a background in fundraising this role is for someone who has done the fundraising cycles, had input in the supporter journey and now wants a new area of focus. This is an exciting opportunity to work on the relationships with fundraisers to keep their support for the charity

Duties and responsibilities

- working to refine and enhance the mass participation supporter journeys to increase income and interest
- Focus on communications including as welcome, thanking communications and engagement to develop and grow the retention of lifetime of existing supporters
- Manage an In-Memory fundraising programme focussed on improving the identification, recognition and conversion of supporters driven by our most significant supporter motivation
- Manage a case for support programme, working with the Communications team to find out what motivates supporters and those people who support the cause through fundraising
- Manage a Fundraising Assistant who deals with telephone calls with mass participation fundraisers

Skills and experience

- Experience dealing with or in a stewardship or Mass Participation/Events/Campaigns role with an understanding of supporter communications and journeys
- Strong negotiation, communication and interpersonal skills able to manage multiple stakeholders
- Experience of analysing campaign/event/product results and developing marketing programmes and improvements
- Works well to deadlines, under pressure/to deadlines within a team and independently
- Demonstrable operational and day-to-day management skills across large and complex fundraising campaigns with proven success, results and outcomes
- Experience of working across multiple fundraising teams to deliver a complex multi-channel products/donor journeys

Company

Harris Hill has been providing the Charity and Not-for-Profit sector with high quality recruitment solutions for over 27 years. In the past year we have worked on more than 3,000 charity vacancies (approximately 2,000 permanent and 1,000 temporary) and are continuing to grow, developing new teams to respond to the strong demand for specialist charity professionals.

Our teams focus on specific functions within charities including Fundraising, Marketing/PR/Digital, Data Management & Business Support, Finance, Human Resources, Temporary and Executive-level roles.

We are committed to delivering a level of excellence to both candidates and clients alike and have an unrivalled reputation for finding talented people their ideal charity jobs within the UK's leading national and international charities and non-profit organisations.

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Company info
Telephone
020 7820 7300
Location
1 - 2 Paris Garden
London
London
SE1 8ND
United Kingdom

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