Supporter Care Officer
- Employer
- TPP Recruitment
- Location
- North West London
- Salary
- Up to £13.79 per hour
- Closing date
- 18 Oct 2018
View more
- Function
- Administration
- Sector
- Health & Medical
- Hours
- Full Time
- Contract Type
- Temporary
Job Details
Temporary Supporter Care Officer
Our client a large national health charity are seeking an expereinced Supporter Care Officer to support at a busy time, this is a temporary role for approx 4-6 weeks to start ASAP.
To provide a high level of support through the Supporter Service Centre to our supporters, members, volunteers, branches and member of the public and internal clients with an efficient and effective service, in terms of quality, satisfaction and support
To contribute to the overall implementation of the Supporter Service Centre team's objectives in building the centre's services so that it is the first point of contact for our supporters, members, volunteers and branches
* Experience of managing, maintaining and developing customer relationships
* Experience of working within a customer service call centre environment
* Experience of dealing with and responding to multi-channel communications
* Experience of selling products or services through outbound telemarketing
* Experience of dealing with and responding to complaints and feedback
* Experience of Gift Aid and working to the HMRC guidelines surrounding scheme
* Experience of working in a team with set targets and deadlines
Knowledge and skills
* Demonstrable commitment to collaborative team work
* Demonstrable commitment to inclusive working, ensuring equality and valuing diversity Excellent interpersonal skills, and able to influence a wide range of stakeholders
* Excellent written and verbal communication skills, with the ability to communicate effectively in a wide range of media and audiences
* Good attention to detail when preparing information
* Good organisational and workload management skills
* Ability to maintain confidentiality of information held and processed
* Excellent IT skills, in particular Microsoft Office, CRM databases and telephone all handling software
Cause: Health Charity
Role: Supporter Care Officer
Location: North West London
Employment Type: Temporary ASAP 6-8 weeks
Salary/rate: £13.78ph
Working hours: 35pw
Ref: 61767PMR
Company
PRINCIPLED RECRUITMENT FOR WORK THAT MATTERS
TPP Recruitment is a specialist, highly respected and well-established UK-wide consultancy. Established as The Principle Partnership, our foundation of ethics and principles are still what make us TPP.
Our areas of expertise enable us to provide dedicated support to organisations across the following non-profit and public sector organisations:
Charitable | Educational | Health & Social Care | Professional Membership | Awarding Bodies | Cultural | Housing
Our team of committed consultants and support staff specialise in the following functional areas:
Education & Training | Finance, IT & Facilities | Fundraising & Development | Healthcare | Human Resources | Leadership & Governance | MarComms & Digital | Office & Specialist Support
TPP has connected organisations and candidates across the UK since 1996, from our head office in London.
We develop trusted, long-term relationships, supporting people with their careers and helping organisations achieve their purpose. A specialist recruitment partner for the non-profit and public sector, regarded as recruiters who do the right thing and exceed expectations. We also proudly provide a wide range of free value-added services, that educate and inform.
Our aim is that when you use TPP, our principles shine through in the service you receive.
Read our latest articles on Third Sector:
- Website
- http://www.tpp.co.uk/
- Telephone
- 020 7198 6000
- Location
-
20 St Dunstan’s Hill
London
England
EC3R 8HL
GB
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