Richard House Children's Hospice

Head of Community and Events

Beckton, London (Greater)
£40,000 per annum
17 Sep 2018
04 Oct 2018
Full Time
Contract Type

The post

The community and events programme is an important income stream for Richard House, and one we are aiming to grow over the next three years. The events portfolio is well established and features major UK-based runs, cycles, skydives and challenges. The highlight of the events calendar is a flagship charity abseil, which is exclusively for Richard House. In 2018, the event saw nearly 100 participants descending one of the tallest buildings in London. Community fundraising activities focus on encouraging the diverse communities of east London to support their local children’s hospice. Innovation is a big part of this role and targeting the large Muslim population of the area will be key. There is scope for reviewing all community and events initiatives and developing new activities that would increase support. The Head of Community and Events manages two Community and Events Managers.

This role will work closely with the Head of Fundraising to review current fundraising activities, build upon successes and implement strategic planning and delivery for the team. The successful candidate should bring with them experience and knowledge of the fundraising sector as well as the drive and ambition to increase income for the charity.

Full details, including more information about Richard House, can be found on our website.



About Richard House

Richard House Children’s Hospice supports children and their families in East London to lead as positive and happy a life as possible when dealing with a life-limiting health condition. Opened in 2000, we were London’s first children’s hospice, and today we support over 300 families, providing services including respite and end of life care, family support and therapies.

Richard House is located on the DLR at Royal Albert Station, close to London City Airport and Canary Wharf. We are close enough to the city for easy access, but we are far enough that you can enjoy the peace and tranquillity of our award winning gardens. We also have free car parking available within the grounds.

Flexi-time policy

Richard House operates a flexi-time policy to support staff to work flexibly if the role allows.

For office based roles normal hours of work for full time posts are 9.00 am to 5.00 pm, Monday to Friday with a total of 1 hour for unpaid breaks to be taken during the working day.


All new employees that are eligible for a pension will be automatically enrolled into the Friends Life scheme. The employer contributions are 7% as long as the employee contributes 3%.

Holiday allowance

27 days plus 8 Bank holidays

After five years of service, annual leave entitlement increases by a further two days.

Season ticket loan

On completion of your probationary period, you may be entitled to an interest free season ticket loan.

Childcare vouchers

Richard House participates in a childcare vouchers scheme using salary sacrifice – please contact Human Resources for more information.


We recognise the importance of personal development, and offer the opportunity for relevant training and skills development.


Job Title:                              Head of Community and Events

Reporting to:                       Director of Fundraising and Marketing

Staff reporting to you:       Community and Events Managers (2 direct line reports)



Our vision is for communities to have space where they can journey together to create memories of living and dying.


  • To work in collaboration with others to provide holistic care for children and young people with life limiting / life-threatening conditions and complex healthcare needs;
  • To help families choose when, where and how they receive care and to provide
  • specialist nursing and medical care
  • short breaks and respite care
  • end of life care
  • family support before and after death;
  • To support individuals, families and communities of all faiths and none with living, dying and death. To promote education and understanding of issues to do with living, dying and death;

Job Summary:

This post will manage the community and events fundraising programme, exploring new opportunities within this and reviewing current activities, and create and implement a long term strategy for sustainable income growth.

Specific Responsibilities:

Strategy and Management

  • Work with the Head of Fundraising to develop and deliver a three year strategy for Community and Events fundraising in order to increase the net income, ensuring that this is sustainable for the future.
  • Analyse Richard House’s involvement with existing events, developing new strategies to maximise the number of participants and the amount of sponsorship raised, and identify areas of priority.
  • Review and develop supporter care processes, procedures and guidelines in order to ensure that fundraisers receive the highest level of support and to maximise their engagement.
  • Establish and manage the community and events budget, including regular monitoring of income and expenditure and reporting any variances as appropriate.
  • Develop a range of Key Performance Indicators for fundraising activity and report progress against these on a monthly basis.
  • Work with volunteer co-ordinators to develop a network of Richard House community volunteers who are active within local communities.
  • Coach, guide and support community and events staff and volunteers to deliver high quality donor care to supporters, including best practice in donor stewardship.
  • Directly manage key, high profile community relationships and community event partnerships and relationships with local businesses.
  • Take personal responsibility for building relationships with community leaders and local ambassadors to secure long-term support for Richard House Hospice such as, but not limited to, MPs and Councillors, Mayors, Faith Group leaders and Presidents of Rotary or Masonic organisations.
  • Develop fundraising ideas which retain and leverage existing supporters and encourage new people to support Richard House, either through activities or donations.
  • Adhere to all statutory regulations relating to fundraising (i.e. public collections, raffles) and to keep up-to-date with all appropriate legislation.
  • Revise or develop policies, processes and protocols relevant to fundraising, ensuring all staff and volunteers have knowledge of these and adhere to them (such as the Data Protection Act 2018 and the Institute of Fundraising’s Code of Fundraising Practice).
  • Ensure staff and volunteers maximise Gift Aid opportunities at point of solicitation.
  • Keep abreast of best practice within community fundraising and events management and recommend ideas and initiatives for Richard House as appropriate.

Community Fundraising

  • Identify, plan and deliver community fundraising products across North East London and beyond to achieve income targets.
  • Support the community and events team to devise and deliver annual fundraising plans for key audiences in the community including schools, youth/community groups, local businesses, church and faith groups, individual challenge events, community based events, collection boxes, street and store collections and to develop volunteer committees.
  • Evaluate the life-cycle of community fundraising products and devise replacement products as appropriate.


  • With the support of the Community and Event fundraisers, develop and implement an events plan to incorporate staff-led, third-party, volunteer and community events.
  • Research, pilot and evaluate new challenges, sporting events or community events in order to further increase the number of participants and the amounts raised.
  • Balance the delivery of ‘own-brand’ Richard House events with beneficiary events in order to maximise staff and volunteer time.
  • Ensure all events are devised, planned and executed to deliver the most effective return on investment and an increase in participation year on year.
  • Analyse and evaluate all events in order to improve delivery and income.
  • Work in partnership with the communications team to ensure all events are ‘on-brand’ and are marketed to target audiences in a timely fashion.
  • Review the online bookings facility for Richard House events and recommend improvements where appropriate.

General Responsibilities:

  • Co-operate with all staff in maintaining good relationships with outside agencies and the general public in order to uphold the Charity's image and win increased support for its work.
  • Promote the safety & wellbeing of all children/young people at Richard House.
  • Maintain confidentiality in all areas of work at Richard House.
  • Ensure that your conduct within and outside Richard House does not conflict with professional expectations.
  • Actively support and promote Richard House values.                                                                     
  • To support Richard House in community engagement initiatives.
  • Take responsibility for your continuing professional development.
  • Co-operate with all staff in maintaining harmonious inter-personal relationships.
  • Attend staff meetings and training as required.
  • Ensure an awareness and observation of Fire and Health and Safety Regulations.
  • Ensure the respect, dignity and rights to privacy of clients as far as possible.
  • Participate in regular Supervision sessions with your Line Manager (and staff for whom you are responsible if applicable).
  • Carry out any other duties as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by your Line Manager or his/her higher level of authority.

Note:  This job description reflects the present requirements of the post.  As duties and responsibilities change and develop, the job description will be reviewed and is subject to amendment in consultation with the post holder.


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