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Income Officer / Rent Arrears / Income / Housing Benefit / Universal Credit / Welfare Reform

Employer
Networx
Location
Redhill, Surrey
Salary
£26,000 - £30,000 per annum depending on skills
Closing date
1 Oct 2018

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Function
Finance & Legal
Sector
Housing & Homelessness
Hours
Full Time
Contract Type
Permanent

Job Details

Income Officer / Rent Arrears / Income / Housing Benefit / Universal Credit / Welfare Reform / Social Housing
Redhill, Surrey
Permanent - Full Time
36 hours per week

Our client is a Housing Association 6,500 homes working across East Surrey and Sussex. They build homes for those that can’t meet their housing needs in the market and in doing so they help them change their lives..

They are currently seeking an Income Officer to join their head office based in Redhill, Surrey. The main purpose of this role is to assist in protecting their income and supporting customers to successfully maintain their tenancies.

Within this role, you will proactively manage around 1200 rent accounts, focusing on the prevention of arrears cases and early intervention as well as managing more serious cases through to court action and eviction and you will work with customers to negotiate reasonable payment plans to clear rent arrears or other debts when they do occur. You will process arrears cases, ensuring you review each case individually, issue appropriate legal notices and work closely and proactively with customers to prevent arrears.

The successful candidate will have previous experience of working within a rent/housing income environment with knowledge of arrears management. You will have excellent customer service skills and a good working knowledge of Housing and other benefits, particularly Universal Credit and other welfare reforms. You will be a skilled communicator who can build effective working relationships and you will have an open-minded approach, enabling you to adapt to different customer needs. It is essential that you have a proactive approach to delivering results and that you understand the importance of focusing on the “can-do”.

Closing date: 1st October 2018.
Interviews will take place week commencing 8th October 2018.

 

Company

 

Since our establishment in 2001, networx has been at the forefront of the online recruitment industry.  Through our unique and tailored approach to recruitment, today we are market leaders in the provision of online recruitment solutions and the chosen partner to hundreds of UK businesses.

Company info
Telephone
01943 661105
Location
The Engine House
Wharfebank Business Centre
Ilkley Road
Otley
Leeds
Thrapston, Kettering
United Kingdom

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