Telephone / Initial Assessor

Salary: £18,207 Per Annum (Pro Rata: £12,794 Per Annum) Plus 6% employers pension contribution
Hours: 26 Hours over 4 days (9am to 4pm – 30 minute lunch break)

We are looking to recruit two Telephone / Initial Assessors to help deliver our Adviceline telephone service and front line assessments.

This is a diverse role and you’ll not be expected to know it all. We train all our assessors, which helps in developing the skills needed to deliver an excellent level of service to our clients.

You will need to have excellent verbal communication skills and be able to work on your own initiative.  You need to be confident with keyboard skills, including searching the internet.  You will have a commitment to the Citizens Advice Aims and Principles.  Applications from trained Citizens Advice assessors are particularly welcome. 

For an application pack contact:

Roseanne Gill,
Administration Officer,
Citizens Advice Luton,
Community House,
15 New Bedford Road,
Luton,
LU1 1SA

Telephone: 01582 540454
Email: recruitment@lutoncab.org.uk

Closing date for applications:  9am on Friday, 5^th October 2018
Interview date: Friday, 12^th October 2018