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Head of Data and Supporter Care

Employer
TPP Recruitment
Location
London
Salary
£45000 - £55000 per annum
Closing date
13 Oct 2018

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Function
Management
Sector
Health & Medical
Hours
Full Time
Contract Type
Permanent

Job Details

We are working on behalf of a medium sized charity to recruit a Head of Database and Supporter Care; the successful candidate will create and develop a new strategy for this function working closely with the Fundraising Director.

Main duties for the Head of Database and Supporter Care:

Main duties for the Head of Data and Supporter Care:
* Provide leadership to the supporter care and database function
* Line management of 5 members of staff
* Working closely with the fundraising teams and senior managers within the organisation
* Overseeing team activity within both areas and ensure KPI's & SLA' are met
* Ensure quality of service is being delivered by both teams
* Develop and implement new strategy for supporter care and data teams
* Produce new framework and KPI's
* Maintain awareness of new changes in regulation arum data compliance and gift aid
* Oversee all import and export activity
* Provide insight and analysis on data

Essential criteria for the Head of Data and Supporter Care:
* Previous experience within database and supporter care management
* Budget and forecasting responsibility
* Performance management experience
* Experience of customer segmentation and support journey
* Ability to build new and existing relationships
* Previous experience of managing complex data selections


To apply for the Head of Database and Supporter Care role, please email your CV to our Office Support team quoting the reference number 67302CH. All applicants must be eligible to work in the UK.

Company

PRINCIPLED RECRUITMENT FOR WORK THAT MATTERS


TPP Recruitment is a specialist, highly respected and well-established UK-wide consultancy. Established as The Principle Partnership, our foundation of ethics and principles are still what make us TPP.

Our areas of expertise enable us to provide dedicated support to organisations across the following non-profit and public sector organisations:

Charitable | Educational | Health & Social Care | Professional Membership | Awarding Bodies | Cultural | Housing

Our team of committed consultants and support staff specialise in the following functional areas:

Education & Training | Finance, IT & Facilities | Fundraising & Development | Healthcare | Human Resources | Leadership & Governance | MarComms & Digital | Office & Specialist Support

TPP has connected organisations and candidates across the UK since 1996, from our head office in London.

We develop trusted, long-term relationships, supporting people with their careers and helping organisations achieve their purpose. A specialist recruitment partner for the non-profit and public sector, regarded as recruiters who do the right thing and exceed expectations. We also proudly provide a wide range of free value-added services, that educate and inform.

Our aim is that when you use TPP, our principles shine through in the service you receive.

Read our latest articles on Third Sector:

Company info
Website
Telephone
020 7198 6000
Location
20 St Dunstan’s Hill
London
England
EC3R 8HL
GB

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