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Case Manager

Employer
TPP Recruitment
Location
London
Salary
£31000 - £32000 per annum
Closing date
10 Oct 2018

View more

Function
Management
Sector
Professional & Commercial
Hours
Full Time
Contract Type
Temporary

Job Details

A fantastic London-based Charity are looking for a Case Manager on a temporary basis. This position is a 3 month commitment with the possibility for this to extend and you will report directly into the Complaints and Conduct Manager. Please note that they are looking for somebody that is available to start in the position by mid-September 2018.

Key Responsibilities of the role include:

  • To ensure that all procedures and processes related to the investigation of and the adjudication of complaints raised against relevant members are followed, and recorded accurately.

  • Assess all potential grievances (non-staff) and act accordingly

  • Provide support in projects concerning regulation and complaints handling. In particular, assist in producing proposals, plans and reports and building relationships with stakeholders

  • Co-ordinate the complaints process where deemed most appropriate

  • Ensure that staff are trained appropriately to deal with potential grievances

  • Provide regular updates on cases and prepare root cause analysis at the end of each case

  • Organise Adjudication Panel hearings. This includes arranging the logistics, preparing bundles and ensuring all parties are aware of the necessary information

Personal Specification

  • High degree of experience of complaints handling in a professional body, a regulated environment or similar organisation.
  • Proven ability to work effectively with a range of stakeholders.
  • Good understanding of project work with excellent organisational skills
  • Experience of undertaking consultations, writing briefings, and carrying out policy research.
  • Able to be a positive advocate in external situations.
  • Clear, concise, logical and practical approach to problem solving.
  • Ability to read and critically analyse information at short notice.
  • Excellent communication skills, both written and verbal, and the ability to produce accurate documents.
  • Proven ability to manage a large and varied workload, prioritise effectively and ensure that deadlines are met.
  • Ability to work in a flexible manner and experience of working effectively as a member of a small team.
  • Well-developed IT skills, particularly in Microsoft Word, Excel and Outlook.

Desirable

  • Experience in the charity and mental health sectors and/or a national level organisation.
  • Proven commitment to diversity and equality's and ability to put this into practice.

Company

PRINCIPLED RECRUITMENT FOR WORK THAT MATTERS


TPP Recruitment is a specialist, highly respected and well-established UK-wide consultancy. Established as The Principle Partnership, our foundation of ethics and principles are still what make us TPP.

Our areas of expertise enable us to provide dedicated support to organisations across the following non-profit and public sector organisations:

Charitable | Educational | Health & Social Care | Professional Membership | Awarding Bodies | Cultural | Housing

Our team of committed consultants and support staff specialise in the following functional areas:

Education & Training | Finance, IT & Facilities | Fundraising & Development | Healthcare | Human Resources | Leadership & Governance | MarComms & Digital | Office & Specialist Support

TPP has connected organisations and candidates across the UK since 1996, from our head office in London.

We develop trusted, long-term relationships, supporting people with their careers and helping organisations achieve their purpose. A specialist recruitment partner for the non-profit and public sector, regarded as recruiters who do the right thing and exceed expectations. We also proudly provide a wide range of free value-added services, that educate and inform.

Our aim is that when you use TPP, our principles shine through in the service you receive.

Read our latest articles on Third Sector:

Company info
Website
Telephone
020 7198 6000
Location
20 St Dunstan’s Hill
London
England
EC3R 8HL
GB

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