The main purpose of this post is to deliver generic information, advice, guidance (IAG) and casework support to meet the varying needs of young people, aged between 11-25 years, living predominantly in and around the New Forest. The IAG and support to be provided to young people will be commensurate with Levels 2–3 of the Hampshire County Council Safeguarding Children Board and Children’s Trust Thresholds Chart (i.e. Universal, Early Help and Targeted Support). It will cover - but not be limited to - issues including education, employment and training; homelessness/accommodation; personal relationships; sexual health; drug, alcohol and substance misuse; financial management; anger management; mental health; offending behaviour; and other risky behaviours.
IAG and support will be provided to young people via IYC support centres; help line; or by appointment at venues across the area. It may also be delivered in projects set up with external funding. The post holder will also contribute to the delivery of emotional health and well-being workshops to groups of young people in schools, colleges and other youth provision in the region as required. The IAG and support provided may be delivered via a one off contact or a series of interventions depending on the needs of each young person accessing the service.
To deliver a face to face IAG and support service, as required, to individual or groups of young people. More specifically:
- To provide young people who are NEET or at risk of becoming NEET with IAG about post 16 learning, training and apprenticeship options; personal development/self-esteem building programmes; and other training and employment opportunities
- To assist young people to write CV’s and job/training applications and prepare for interviews
- To provide IAG and support in connection with benefits; budgeting; debt avoidance; and money management
- To support young people with housing issues which may include mediating or advocating with private and social landlords; families; or peers on their behalf to sustain their accommodation.
- To support young people who are homeless (or at immediate risk of homelessness) and ensure their immediate accommodation needs are met in accordance with local policies and protocols e.g. via Hampshire Children’s Services Department; District Council Housing Department ; or referral to relevant agencies such as Nightstop
- To deliver personal relationship and sexual health IAG and support to young people in areas including contraception; pregnancy testing; chlamydia screening; and exploitation awareness
- To provide young people with IAG and support in connection with alcohol, drug and substance misuse
- To offer IAG and support to young people who may be struggling with their mental or emotional health including how to manage their anger
- To provide IAG and support to young people who may be engaging in anti-social, offending, re-offending or other risky behaviours
- To provide IAG and support to young people on any other issues impacting on their lives for which they seek support
In undertaking this work :
- To work proactively in partnership with relevant agencies in accordance with their operational and referral processes
- To refer young people to other services within IYC e.g. longer term casework support or counseling
- To refer young people to external agencies, as appropriate, where they have special needs
- To attend meetings as required
- To produce reports as required
- To record (on Charity Log and any other IYC monitoring systems) all required information in an efficient and timely manner
- To contribute to the planning and delivery of emotional health and well-being workshops/assemblies in schools, colleges and other youth provision
- To help and support in the recruitment and training of volunteer Youth Advisors to deliver services
- To undertake any other duties commensurate with the post as required