Database Assistant (6 months, fixed-term)

Job Title: Database Assistant (6 months, fixed-term)     
Department: Administration and Data Management 
Responsible to: Database Manager     
Direct Reports: None 
 
Location: London

Background:  
Our client is a global not for profit organisation that started in Germany in 1991 around one family’s search for a donor. Dr. Peter Harf founded it in honour of his wife Mechtild, who had sadly lost her battle with blood cancer. 
 
They have grown to become the world’s largest stem cell donor centre and today operates in Germany, USA, Poland, the UK and Chile. Over 8 million potential donors have registered across the five countries and more than 69,000 people have made a potentially lifesaving blood stem cell donation. Since starting in the UK in 2013, they have registered over 350,000 potential donors.  

Key Responsibilities:  
 
This is a fixed-term 6 month contract. The post holder will be predominantly responsible for contacting their registered donors by phone and email to confirm/update their contact details and amend their database accordingly.  
 
1.    To contact registered donors (approx. 200 calls per day) and confirm/update contact information on their database 
2.    To maintain confidentiality of donor and supporter data and ensure best practice standards are adhered too. 
3.    To answer questions via email and phone from registered donors, supporters or patients and cover Reception Desk as and when required  
4.    To identify and clean duplicate records liaising with data entry company where relevant
5.    To assist the Office Administrator as and when required in the handling of post and deliveries 
6.    To assist the Data Management team with ad hoc tasks. 

Person Specification: 
1.    Educated to A-Level level with at least 1 year experience in a comparable role 
2.    Excellent customer service approach with a friendly and polite telephone manner 
3.    Strong command of the English language 
4.    Relevant database experience   
5.    Proficient in the use Microsoft Office 
6.    Well organised with strong attention to detail 
7.    Ability to work in a team and independently. 
8.    Proactive and flexible 
9.    Strong passion for their mission. 1 
 
Conditions of Employment: 
•    37.5 hour week, Monday to Friday (9.00am – 5.00pm).  
•    25 days’ holiday per annum (plus public holidays). Pro-rata 
•    Their pension scheme – automatic enrolment contribution rate: 2% employee, 3% employer or contractual contribution rate: 3% employee, 5% employer. 
•    Salary – Competitive Salary

Please apply online with your CV and covering letter. 

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