Service Design Manager

A charity are looking for a Service Design Manager to improve the impact of debt advice services. You will initiate and manage service design experiments across existing and emerging channels of debt advice delivery in conjunction with external partner, use data from service design experiments to improve the impact of debt advice services. You will also contribute to the successful implementation of all aspects of the debt advice commissioning strategy

Key Responsibilities:
-Scope, commission and manage experiments designed to test innovative approaches to specific aspects of service design
-Effectively communicate the results of experiments internally and with external stakeholders to shape the design of funded projects
-Effectively prepare evidence-based business cases to internal and external colleagues to scale up successful experimental approaches
-Develop and test a broad variety of models of user-centered design to improve the delivery of debt advice across the sector.
-Work as part of multi-disciplinary teams to design, prototype and build multi-channel services
-Manage the deployment of a variety of service design techniques appropriately and successfully
-Develop strong, long-term strategic relationships with current and future stakeholders in the sector.
-Effectively utilise existing data-sets and insight to embed design thinking across the organisation and the debt advice sector
-Share insight and build relationships with colleagues working on service design in analogous sectors in the UK and globally.
-Promote sector wide knowledge and information sharing and learning through the development and cultivation of a broad and deep network of stakeholder relationships in the debt advice sector across the UK. 


Skills and Experience required:
-Proven expertise in service design, innovation, development and implementation
-Knowledge and/or experience of the financial services landscape in the UK, particularly the debt advice sector, including regulation, solutions and best practice.
-Stakeholder management experience, especially in the piloting of new approaches to service delivery
-Experience in delivering changes across diverse forms of service delivery
-Ability to work collaboratively and achieve consensus amongst stakeholders with divergent viewpoints
-Excellent report writing and management skills including the ability to, analyse findings and complex data, draw insightful conclusions and make compelling recommendations to decision makers.
-Significant exposure to and experience of customer journey mapping
-Understanding of behavioral science and its application
-Proven project management capability and experience of leading complex end to end projects.
-Excellent communication, influencing and presentation skills with both internal and external stakeholders
-Strong prioritisation and planning skills