How would you like to help members of the public connect with the work of Bible translation?

For over 60 years, we’ve been pioneering and innovating; working alongside communities big and small, creating partnerships, and training local people to translate the Bible.

1.5 billion are still waiting

Today, Wycliffe Bible Translators is engaged with 326 minority language groups around the world that make up 469 million people, but globally, 1.5 billion people are still waiting for the complete Bible in the language they understand best.

As Response Centre Administrator you’ll be part of a small team playing a significant role in achieving this vision. This is a supporter-facing role, working as part of the Response Centre, to strengthen relationships between Wycliffe and its supporters. This will be done by efficiently processing donations, keeping database records up-to-date, sending gift acknowledgements, answering enquiries and providing resources.

We hope that you will find the information in this pack helpful and clear. If Wycliffe’s vision is a cause you can champion and the position fits with your skills, values and experience, then we would love to hear from you. The post is advertised as a full-time role (37.5 hours per week), but we will also consider flexible working arrangements of at least 22.5 hours per week during term time.

Aims of the role

The Response Centre exists to strengthen relationships between supporters and Wycliffe Bible Translators. The team does this by efficiently processing donations, keeping database records up-to-date, sending gift acknowledgements, answering enquiries and providing resources to enable supporters to fully engage with the work of Bible translation.

The primary aim of this role is to provide administrative support to the Response Centre by accurately processing donations through the supporter database, updating and maintaining the database, and providing general office and administrative support. Training will be provided for all tasks.

Reporting to: Response Centre Team Leader

Location: This role is located at the Wycliffe office in Central High Wycombe

Key Tasks

Working as part of the Response Centre team, and adhering to all departmental procedures, the Response Centre Administrator will:

• Update and maintain the supporter database, including mailing preferences and changes of address
• Input and amend personal and financial records of donors on the database
• Process gifts through the supporter database including cash, cheque, direct debits, online giving, PayPal and charity vouchers
• Liaise with other departments to acknowledge and receipt donations
• Respond to requests for publicity materials
• Respond in a prompt, friendly and efficient manner to email, phone and postal enquiries from individuals, churches and Wycliffe staff, liaising with other teams as appropriate
• Participate in team meetings, office prayer meetings, and wider staff meetings as appropriate.

Person Specification

Skills and Experience

Essential

• IT literate, confident in using software packages such as Microsoft Office and in learning to use new systems
• Excellent administrative skills, with attention to detail
• Excellent communication skills, both oral and written
• A high degree of personal organisation, with the ability to prioritise and multitask
• Ability to take appropriate initiative
• Ability to maintain confidentiality.

Desirable

• Experience of working in a similar role
• Knowledge of relationship management software such as Salesforce or similar databases
• Personal experience of cross-cultural mission
• Problem-solving skills, with the ability to find creative solutions.

Personal Qualities

• Fully committed to upholding Wycliffe’s aims and values, and to cross-cultural mission
• Comfortable participating in daily office prayer meetings
• Able to build good relationships within a small team.

Other Requirements

It is an Occupational Requirement that the post holder be a committed Christian who assents to Wycliffe’s Statement of Faith.

Applicants must be able to prove that they have the legal right to work in the UK.

Further Information

Annual Leave

Full time employees are entitled to 33 days annual leave, to include Bank Holidays and the office closure at Christmas.

Salary

Starting salary £15,500 - £17,500 FTE, 37.5 hours per week.

Applicants must be EU citizens or hold a valid permanent work permit for the UK.

Working hours

We are proud of our flexible working record and creatively consider all requests wherever possible, supporting where the request is role-appropriate.

This position is full-time (37.5 hours per week) but we will also consider flexible working arrangements of at least 22.5 hours per week during term time. The office is open from 8am to 6pm and core business hours, when you are normally expected to be present, are from 9:30am to 4pm. You are entitled to a one-hour lunch break.

Term of Appointment

The appointment will be a permanent role and include a probationary period of six months.