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Customer Experience Lead

Employer: TPP Recruitment
Location: London
Salary: Up to £42000 per annum
Closing date: 15 Sep 2018

Function: Marketing, Management
Sector: Faith-Based
Hours: Full Time
Contract Type: Permanent

Job Details
Company

Job Details

We are working with a fantastic charity based in London to recruit an experienced Customer Experience Lead the successful candidate will have a strong background and knowledge around customer insight and journeys.

Main duties for the Customer Experience Lead:
Define and map customer journeys from service offering to customer experience
Work with colleagues within insight and evaluation
Devise and deliver attraction campaigns to attract new customers
Work closely with marketing and communications departments to identify new customers and products
Support new product development process
Promote best practice in delivering excellent customer experience across the organisation

Essential criteria for the Customer Experience Lead:
Experience of mapping, delivering and maintaining customer journeys
Knowledge of measuring and improving customer experience
Experience of marketing campaign management
Knowledge of marketing within a services environment
Ability to work with marketing teams to create template activity for new product searches

To apply for this Customer Experience Lead, please email your CV to our Office and Specialist Support Team quoting the reference number, 66918CH

Company

PRINCIPLED RECRUITMENT FOR WORK THAT MATTERS

TPP Recruitment is a specialist, highly respected and well-established UK-wide consultancy. Established as The Principle Partnership, our foundation of ethics and principles are still what make us TPP.

Our areas of expertise enable us to provide dedicated support to organisations across the following non-profit and public sector organisations:

Our team of committed consultants and support staff specialise in the following functional areas:

TPP has connected organisations and candidates across the UK since 1996, from our head office in London.

We develop trusted, long-term relationships, supporting people with their careers and helping organisations achieve their purpose. A specialist recruitment partner for the non-profit and public sector, regarded as recruiters who do the right thing and exceed expectations. We also proudly provide a wide range of free value-added services, that educate and inform.

Our aim is that when you use TPP, our principles shine through in the service you receive.

Read our latest articles on Third Sector:

Company info

Website: http://www.tpp.co.uk/
Telephone: 020 7198 6000
Location: 20 St Dunstan’s Hill
London
England
EC3R 8HL
GB

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