Tenancy Sustainment Officer

Tenancy Sustainment Officer (TSO)

Post Title           Tenancy Sustainment Officer

Hours                 37.5 hours a week

Salary                £11.82 per hour

Reporting to      Move On Manager

1.Overall

The TSO will be in sympathy with the ethos of Dens and Dens Move On, and will work with and support vulnerable single homeless people over the age of 18, to find and maintain their tenancy or licence with Dens or within the private rental sector.

The TSO will observe the policies and procedures of Dens Move On, including confidentiality, equal opportunities, data protection, health and safety, criteria for selecting tenants, harassment, abuse, and other policies and procedures which the trustees consider necessary.

The TSO will report to and work closely with the Dens Move On Manager.

2.Specific tasks

The main tasks for the role of TSO include but are not limited to:

• Supporting single vulnerable clients
• Lone working
• Maintaining detailed and accurate support plans
• Property visits (The TSO must own their own vehicle, and have it insured for business use)
• Managing tenancies
• Managing & Supporting tenants
• Working with Landlords
• Working with other agencies
• Working closely with all DENS services
• Working as a member of the Tenancy Sustainment Team
• Taking queries from tenants, colleagues within Dens and the general public

3.Training

The TSO will take part in any training activity which their Manager considers appropriate. They will have access to regular all staff training.

4.Other Duties

Dens Move On is dedicated to providing an excellent service to its users. From time to time the TSO may be requested to carry out other duties or tasks on an ‘as needed basis’ to help maintain the service.

For more information about the vacancy call Jacky Stafford the HR Manager on 0 1 4 4 2  4 1 2 3 4 0.