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Head of Fundraising Planning and Performance - Social Care & Welfare Charity

Employer
Age UK
Location
London (Greater)
Salary
Competitive
Closing date
3 Sep 2018

Job Details

There has never been a more exciting time to join Age UK.

Last year, our Fundraising team raised over £50M; the most we’ve ever raised. We’re now investing in an ambition new Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for more older people who need someone to turn to.

As part of our strategic plan, a number of new critical leadership roles have been created to drive forward the epic change that we need. We’re looking for passionate, ambitious, dynamic, innovative and expert fundraisers to join us and change the future of Age UK fundraising.

Job Purpose

  • Transform, embed and monitor our fundraising operations and processes to ensure we meet strategic fundraising objectives
  • To deliver excellence in planning, monitoring and evaluating across the Fundraising portfolio
  • Create and embed a culture of development, continuous improvement and success
  • Set us up to be first-class supporter-first fundraisers

Main Responsibilities

Strategy, planning & process improvement

  • Responsible for the continuous monitoring and evaluation of our fundraising portfolio to ensure that accurate interpretation of product performance informs our fundraising planning and activities
  • Create and lead best practice across the Fundraising Directorate in monitoring and evaluating
  • Be accountable for tracking KPIs and ensuring thorough evaluations and recommendations are made across fundraising teams
  • Provide a strategic support function to the fundraising directorate to transform fundraising operations and processes to enable growth through more effective fundraising


Data Insight & Analysis

  • Use insight and analysis to inform and drive business decisions, driven by a supporter-led approach
  • Develop and own a fundraising performance process to report on KPIs that can regularly be shared with Directors SMT and Trustees
  • Work hand-in-hand with HoDs and senior leaders in CRM, Risk and business-planning functions to ensure the capture, management and sharing of data in line with business practice

Leadership & Engagement

  • To lead by example on collaborative, cross-functional working relationships – seeking opportunities and addressing issues head-on
  • Work proactively and positively with Directors and Heads across Fundraising, CRM and Charity Directorate to co-ordinate strategic fundraising plans connected to wider Age UK charitable activities, policies and ambitions
  • To form and lead a new Fundraising Planning & Performance team and instil an culture of ambition and proactive performance management across the team
  • Proactively contribute the wider Fundraising Leadership team to support division-wide motivation, decision making, opportunity management and risk management
  • To develop a culture of controlled risk in which new ideas and approaches are embraced and tested
  • To deputise for the Fundraising Director or represent other Heads and Directors of Fundraising as appropriate

Experience

  • Proven track record of success across individual or mass-market fundraising areas or audiences
  • Deep understanding and proven track record of marketing and stewardship techniques
  • Demonstrable ability to use data and insight to inform decision making and product and/or process improvement
  • Evidence of developing and implementing new process or products
  • Proven experience of planning and process management and improving operational processes or systems
  • Proven experience of leading cross-team projects and influencing and motivating a variety of stakeholders at all levels

Skills & Knowledge

  • Proven skills in strategic thinking and planning and complex problem solving on key issues
  • Confidence to make credible recommendations to Directors and HoDs around Age UK’s fundraising expenditure and plans
  • Excellent communications skills with demonstrable ability to engage and influence senior stakeholders
  • Ambition, drive and enthusiasm to lead and embed a culture of top-class fundraising performance
  • High level of emotional intelligence with ability to navigate the dynamics of relationships to achieve objectives

Not accountable for direct income targets – play a critical role in ensuring that our £8M investment against £50M income target is successful – and will play a critical role in decision making around the £8M investment.

IF your interested in applying for this role please press the apply button.

Company

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

We help more than 7m people every year, providing companionship, advice and support for older people who need it most.

Why we’re here

  • 2.9 million older people (65+) in Great Britain feel they have no one to turn to for help and support
  • 3.9 million older people in the UK agree the television is their main form of company
  • Nearly 1.2 million aged 65+ in England have unmet care needs
  • Over one third of people aged 60+ are worried about the cost of living
  • In low and middle income countries only 1 in 4 older people receive a pension

Our vision

Age UK's vision is to make the UK a great place to grow older.

We want everyone in later life to:

  • Have enough money
  • Enjoy life and feel well
  • Receive high-quality health and care
  • Be comfortable, safe and secure at home
  • Feel valued and able to participate

Our exciting initiatives

There are exciting projects happening in lots of departments right now. The Switched Off campaign and petition to save free TV for older people has over 600,000 signatures and generated lots of public awareness.

We are right in the middle of our Knit Off, which is part of this year’s Big Knit with Innocent Smoothies. We have a competition amongst staff teams for the best knitted hat, most hats, most strawberry hats and more, so hundreds of employees are knitting small hats in their spare time. It is actually really good fun!

Perks
Here are just a few:

  • Flexible working policies to help you maintain your work-life balance
  • Competitive salaries
  • 5 weeks holiday per year plus the option to buy 5 more days
  • 9% employer pension contributions
  • Healthcare cashback plan: money back for dental treatment, opticians and much more

Watch this short video to find out more about our employee benefits.

Quirks

  • We hold running clubs for our London and Devon office staff and a champion softball team in London
  • Many of us enjoy quiz nights
  • We run inclusive working groups such as our Staff Carers Group, which is a support group for staff who are also carers.
  • Our offices are adorned with hundreds of tiny knitted woolly hats

Why work for us?

  • We have a welcoming and supportive workplace where we recognise a job well done and a team making a real difference to older people's lives
  • We are a top 10 charity employer according to research by Indeed into employee satisfaction
  • We are accredited by the Investors in People scheme
  • We are members of the Employers Network for Equality and Inclusion, and in the top 40 inclusive employers in the UK

Read our latest articles on ThirdSector.co.uk: 

Company info
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Age UK

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