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Customer Support Officer (Technical Support / E-Learning)

Employer
hireful
Location
London
Salary
£26,000 to £28,000 per annum
Closing date
10 Sep 2018

View more

Function
Training
Sector
Public Services
Hours
Full Time
Contract Type
Permanent

Job Details

Customer Support Officer (Technical Support / E-Learning) 

Our client is the professional body for people in public finance. They champion high performance in public services by translating their experience and insight into clear advice and practical services. Globally, they lead the way in global public finance by standing up for sound public financial management and good governance. 

Position: E-Learning Officer 
Location: London 
Job Type: Full Time, 4 months Fixed Term Contract 
Hours: 36 hours per week 
Salary: £26,000 to £28,000 per annum (Pro rata salary based on four months - £8,666 to £9,333) 
Benefits: 25 days annual leave pro rata, up to 10% employer's pension contribution 

About the role: 

The E-Learning Officer will provide high quality, cost effective and efficient student and customer service for all colleagues, learners, tutors, students and members. They will be the first point of contact for Moodle, webinar or web class, or other e-learning related customer, partner, tutor and student queries. The role will involve providing support to end users for issues raised while accessing and using learning tools and technologies and triaging incoming calls or emails and referring them where necessary. 

Responsibilities: 

- Perform first-line support to students, tutors, customers and staff in accessing and using the learning platform (Moodle), webinars (GoToMeeting, Citrix), web class (GoToTraining, Citrix) and other learning technologies and online tools, providing support service and responding within agreed service levels 
- Assist the Moodle Administrator on maintaining and developing an efficient support service to students, tutors, customers and staff e.g. user and course access issues, identifying and ensuring the latest learning materials are in Moodle, learn and use systems to identify and resolve issues quickly 
- Work closely with IT, web and support teams to resolve student and internal issues, and support effective service delivery of Moodle, webinars and web classes 
- Work on e-learning guides, FAQs and training support materials 

About you: 

- Experience working with Moodle, educational online systems, LMS, CRM 
- Experience dealing with online enquiries and issues. 
- Experience of supporting students, tutors, colleagues and customers with e-learning materials and learning technologies 

You may have experience of the following: E-Learning Support Officer, E-Learning Officer, E-Learning Assistant, E-Learning Support Assistant, Customer Service, Customer Support Officer, Customer Support Advisor, Customer Support, IT Support Officer, Technical Support, IT Support, Learning Support, E-Learning, Charity, Charities, Third Sector, NFP, Not for Profit, etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

Company

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