Contact Centre Operator / Call Handler 

Kidderminster

Up to £20,247 per annum pro rata*

Variable Hours up to 32 hours per week available

Want to make a difference to the lives of vulnerable people?

Our client has some fantastic opportunities available for friendly and customer focused Contact Centre Operators, internally called Monitoring and Response Centre Operators, for their Telecare Centre, based in Kidderminster.

They provide a range of services to older and vulnerable people 24 hours a day using the very latest telecare call handling software.  Their operators provide a lifeline to people and help them to live safely and independently in their own homes for longer. Their centre also provides a range of call handling services including telecare, telehealth, out of hours repairs as well as providing services to other organisations ensuring a varied and challenging role.

Successful applicants will have the ability to communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive a comprehensive induction training programme when you join and on-going training to support your development.

As part of a team of Monitoring & Response Centre Operators your shifts will form part of a 24- hour rolling rota to include a mixture of early, late and night shifts.

They also have relief positions available. Relief positions provide cover for sickness, training and annual leave so the ability to be flexible and work at short notice is essential.

*The salary amount stated above are based on a 40 hour working week. Subject to satisfactory performance, incremental progression may be available on a two-yearly basis. Currently the top of this grade is £23,149 per annum pro rata. A competitive benefits package is provided including 28 days annual holiday entitlement (pro rata), company pension scheme, discounted gym membership and more.

Keywords: Contact Centre, Call Centre, Call Handler, Customer Service Advisor, Customer Care, Social Care