Prospectus is pleased to be partnering with a leading occupational benevolent organisation which supports individuals and their families who are working or retired and are in real need. The charity provides independent advice, guidance, case management and grant giving for people encountering a wide range of concerns including financial, health, housing and wellbeing issues. They are currently looking to recruit a Client Advisor to join their London based team. This role is offered on a 10 month fixed term contract.

As Client Advisor you will be responsible for managing multiple referrals at a time, assessing and prioritising complex client needs and providing practical help and advice to people in need and/or crisis. Acting as first point of contact for new and existing clients, you will determine how the charity can best support clients through the provision of advice and guidance, signposting and referral to service delivery partners along with grant applications. You will sensitively manage your client caseload, writing detailed and objective case reports to request authorisation of grants and services and provide benefit/grant checks as required.

To be successful, you will have demonstrable experience of dealing with people in distress or crisis situations and offering long-term, sustainable solutions to a wide range of issues. You will be able to prioritise and manage your own workload and diary, and have previous experience of assessing complex cases. Having previously specialised in areas including welfare, benefits, housing, employment, care, debt, bereavement and/or chronic illness, you will be proactive and dynamic, an effective communicator and an empathetic problem solver with an approachable and professional approach. Finally, you will have excellent administration skills and the ability to collate information to produce accurate and objective reports and gain the trust and confidence of clients and fellow team members. A proven knowledge of the benefits and welfare system is essential as is patience in dealing with people who may be confused and worried.

Please apply with a Word Copy of your CV; a cover letter is not required at this stage.