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Supporter Contact Officer

Employer
TPP Recruitment
Location
London
Salary
Up to £12.23 per hour
Closing date
1 Sep 2018

View more

Function
Administration
Sector
Animal
Hours
Full Time
Contract Type
Temporary

Job Details

Supporter Contact Officer - Temporary

Our client, a well-known international animal welfare charity is seeking a temporary Supporter Care Officer to join the team for approximately 4 months.

For this role you will have previous experience working in the NFP sector either directly with a supporter care team, or perhaps supporting a fundraising team.

Summary of key tasks:

  • Stewarding and engaging with charity donors
  • Providing tailored stewardship to community supporters (people taking part in events and fundraising activities)
  • Answering telephone calls from supporters - queries, donations, complaints etc.
  • Responding to queries via email and post about the organisation's work and how they can support
  • Resolving complaints
  • Supporting the team as required with administrative tasks and other work related to Supporter Care

Person Specification

  • Demonstrable experience of working with a Supporter Care Team within a charity
  • Excellent call handling skills including dealing with queries and complaints
  • Experience of stewarding supporters and providing a tailored experience to individual donors
  • Ideally, experience of working to support a community fundraising team
  • Able to adapt to shifting priorities, multi task and remain calm and focused
  • First class communication skills and excellent written and spoken English
  • Experience of working with a charity database to access and update donor records
  • Able to work well as part of a team but also self-motivated with a good initiative
  • Has sound knowledge of the fundraising code of practice, GDPR and compliance regulations

Supporter Contact Officer

London - Southwark

Temporary - 4 months

£12.23ph

Ref: 66766PMR

Company

PRINCIPLED RECRUITMENT FOR WORK THAT MATTERS


TPP Recruitment is a specialist, highly respected and well-established UK-wide consultancy. Established as The Principle Partnership, our foundation of ethics and principles are still what make us TPP.

Our areas of expertise enable us to provide dedicated support to organisations across the following non-profit and public sector organisations:

Charitable | Educational | Health & Social Care | Professional Membership | Awarding Bodies | Cultural | Housing

Our team of committed consultants and support staff specialise in the following functional areas:

Education & Training | Finance, IT & Facilities | Fundraising & Development | Healthcare | Human Resources | Leadership & Governance | MarComms & Digital | Office & Specialist Support

TPP has connected organisations and candidates across the UK since 1996, from our head office in London.

We develop trusted, long-term relationships, supporting people with their careers and helping organisations achieve their purpose. A specialist recruitment partner for the non-profit and public sector, regarded as recruiters who do the right thing and exceed expectations. We also proudly provide a wide range of free value-added services, that educate and inform.

Our aim is that when you use TPP, our principles shine through in the service you receive.

Read our latest articles on Third Sector:

Company info
Website
Telephone
020 7198 6000
Location
20 St Dunstan’s Hill
London
England
EC3R 8HL
GB

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