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Helpline Information Officer (Multiple Opportunities)

Employer
hireful
Location
Bromsgrove
Salary
circa £26,000 per annum
Closing date
12 Aug 2018

View more

Function
Operations & Service Delivery
Sector
Community
Hours
Full Time
Contract Type
Permanent

Job Details

Helpline Information Officer (Multiple Opportunities) 

They are the UK’s leading charity dedicated to conquering stroke. 

There are over 1.2 million stroke survivors in the UK. Almost two thirds have a disability and one third rely on others for help, making stroke one of the biggest causes of disability. 

They are continually working to improve the lives of stroke survivors and their families who deserve the very best treatment and care. They deliver amazing, life-changing support to over 60,000 stroke survivors and their families each year. They also fund research to find better treatments, campaign for better care and help people understand how to spot and prevent stroke. This work is made possible by more than 4,000 talented volunteers and staff, their fantastic supporters and their strong relationships with the clinical and research community. 

They work with integrity, demonstrating their values as one combined passionate, innovative, respectful and professional team. 

Together we can conquer stroke. 

Position: Helpline Information Officer 
Location: Bromsgrove 
Job Type: Full Time, Permanent 
Hours: 35 hours per week 
Salary circa £26,000 per annum 

Closing Date: 12 August 2018 
Interview Date: Week commencing 20 August 2018 

About the role: 

They are looking for 3 experienced and skilled helpline information officers to join the Helpline during an exciting period of growth and change for the organisation. 

Based in Bromsgrove and reporting to one of two helpline managers, you will provide information and support to people affected by stroke. This includes stroke survivors and their families, carers, professionals and members of the general public who make enquiries by telephone, letter and email and, on occasion, in person. You will work closely with the rest of the Helpline team in Bromsgrove to deliver the national helpline and information service, and with colleagues across the organisation to deliver their corporate strategy. 

About you: 

You will have experience of working on a public-facing helpline or information provision setting. You will have demonstrable experience of providing high quality support and information to others, both verbally and in writing. You will have excellent listening skills and the ability to provide empathy and deal with callers who may be distressed or angry while remaining emotionally resilient. 

You will be able to work effectively as part of a team, sharing information, knowledge and insight to ensure delivery of a high-quality service that supports their position as the leading UK charity. 

The current helpline opening hours are 9am-5pm Monday, Thursday and Friday, 8am - 6pm Tuesday and Wednesday and 10am-1pm Saturdays. They operate a shift pattern to cover these hours. 

You may have experience of the following: Helpline Advocate, Charity, Charities, Third Sector, Vulnerable People, Advocate, Advocacy, Customer Service, Telephone Helpline, Helpline Advsior, etc. 

This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

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