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Customer Service Advisor

Employer
hireful
Location
Hertford
Salary
£18,278 to £22,998 per annum (inclusive of local weighting)
Closing date
1 Aug 2018

View more

Function
Operations & Service Delivery
Sector
Public Services
Hours
Full Time
Contract Type
Contract

Job Details

Customer Service Advisor 

Our client has a lot to offer. They are consistently rated as amongst the best areas in the country to live, with excellent schools and healthcare, a huge array of green space, beautiful waterways, unique market towns and picturesque villages. They also enjoy high levels of employment and a diverse local economy, with the added benefit of being close to London and Cambridge and with good access to Stansted and Luton airports. 
There are however challenges. As with many areas in the South East, they need to work closely with developers and key partners to ensure growth is balanced with the right infrastructure. Overall, they need to balance the pressure of new housing and developments in keeping with the local area, as well as support their local businesses to remain competitive and town centres to remain vibrant. 

Position: Customer Service Advisor 
Location: Wallfields, Hertford and/or Charringtons House, Bishops Stortford (Commutable from Welwyn Garden City, Hatfield, Harlow and surrounding areas) 
Job Type: Full Time, 18 month Fixed Term Contract 
Hours: 37 hours per week 
Salary: £18,278 to £22,998 per annum (inclusive of local weighting) 
Benefits: Flexi-time scheme, Free tea and coffee, Local Government pension scheme, Generous annual leave, Discounts on a range of services including local leisure centres, Professional environment where your career path really matters and is supported in their organisation, Great team environment, who are flexible and supportive. 

Closing date is: 1st August 2018 at 4pm

About the role: 

An exciting opportunity for a Customer Service Advisor has become available to work in Hertford as part of the customer service team. This motivated and highly professional team are looking for an individual committed to excellence in their work and with a passion for learning about the services the Council offers. If successful you will assist across all aspects of customer contact for the council including face to face interactions, telephone contact and in writing. 

Responsibilities: 

As a customer service advisor, you will support the customer service team leader. Some of the key responsibilities include: 

- Providing information to customers with general enquiries, taking payments and assisting with transactions 
- Validating applications and giving advice on paid services 
- Enable channel shifting by encouraging customers to use on-line self-service options 
- Provide a comprehensive and efficient visitor management service at reception desks 
- Develop your expertise in all council wide systems 
- Contributing to the achievement of EHC’s Service Level Agreements and key performance indicators 

About you: 

This role will suit a detailed focused, energetic team player who thrives in interacting with customers on all contact platforms in a performance focused environment. 

- Extensive customer service experience 
- Excellent communication skills 
- Experience within a busy customer facing role 
- A good level of competency using Microsoft Office, CRMs and other IT systems 

You may have experience of the following: Customer Service Advisor, Customer Service Agent, Customer Support, Customer Relations Executive, Customer Services Representative, Client Support, Public Sector etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

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