Our client is a small, friendly, advice centre based in South East London. Their aim is to equip local residents with relevant information and resources so that they are fully informed about their rights and responsibilities and are enabled to make informed choices. They are now recruiting for an experienced Advice Worker to contribute to their quality information and advice service.

Working as an Advice Worker, your role will entail providing advice and information both over the phone and face to face to residents of the surrounding Lewisham area. Your role will entail advising in a generalist capacity, but also on more specific issues such as welfare benefits and income maximisation, referring on to specialist agencies where appropriate. Your role will also entail maintaining high quality case notes, supporting volunteers, and undertaking regular reading in order to keep abreast of relevant legislative changes in the sector.

To apply for this role you must have significant experience of providing advice in a range of different contexts, including over the phone and face to face. You must have exceptional interpersonal and communication skills and be non-judgemental in your manner, having demonstrable experience of supporting vulnerable customers beforehand. You will have extensive experience of communicating often complicated terminology in to more accessible terms, and will ultimately be passionate about equipping people with the relevant information so that they may flourish in all they do.

Please note this role is part-time, working 21 hours a week (days and hours flexible).