Engagement Officer (Individuals)

A great opportunity has arisen for an Temporary Engagement Officer (Individuals) for an international charity based in London in order to lead, develop and deliver the charity s individual supporter and donor engagement with the aim of generating financial support. Ensuring that the charity s individual supporter and donor activities are aligned with the organisation s overarching strategic plan, annual operating plans and the charity strategy.

Key Responsibilities will include:

Develop and execute direct mail fundraising campaigns with specific focus on both print and e-versions for the charity News and Fund Appeals.
Prepare and distribute direct mail and marketing activity with donors. Create, write and execute email campaigns, direct mail appeals and annual campaigns.
Act as day-to-day contact with external suppliers, ensuring high quality, accurate delivery of campaigns.
Manage all digital communication with donors relating to e-appeals.
Generate reports for use in the analysis of fundraising performance.
Conduct follow-up to sustain and advance prospective donor relationships. Manage stewardship efforts by coordinating routine contact with supporters including email, other correspondence and phone outreach on a regular basis.
Record all communication activities with supporters on the relevant database.
Maintain donor relationships through the development and implementation of appropriate donor journeys.
Design and prepare all necessary materials to support donor journeys including thank you/acknowledgement letters.
Convert one-off donors into regular givers.
Increase gift sizes from existing donors.
Graduate existing donors towards Legacy givers.
Segment different donor groups and tailor offerings for each group.
Coordinate a daily gift acknowledgment process, ensuring that donors receive timely and appropriate communications.
Record all gift and communication activities with donors on the relevant database.

In order to apply you should have the following skills and experience:

A proven track record in generating engagement through fundraising activity
Experience of using a CRM system
Substantial experience of planning, implementing and evaluating fundraising activities and campaigns
Ability to develop fundraising campaign briefs, write and review fundraising campaign copy and, provide feedback on fundraising results
Understanding of humanitarian issues
The ability to build and maintain effective and collaborative relationships internally and externally