Income & Operations Coordinator

Income & Operations Coordinator - Central London

Full time, temporary (As soon as possible – Mid September)

The Supporter Relations team play a vital role in ensuring that we deliver an outstanding customer service to supporters so that their experience is second to none, leaving them feeling valued and committed to on-going support. You will work closely with the team of coordinators, directly delivering the teams vision of “Inspiring our supporters and each other in a manner that’s effortless, consistent, and engaging”. The role is varied and fast-paced - the Income & Operations team are responsible for processing income from the various methods supports use to donate or raise money for us.  You will play a key role in ensuring income is processed efficiently, accurately and that supporters are thanked appropriately and made to feel valued. You will also work closely with the Supporter Care team, sharing knowledge and processes to ensure an efficient supporter experience is delivered across the Supporter Relations unit. Efficiency, accuracy and teamwork are at heart of this role and it will require someone who is above all else real, personal, compassionate and courageous. 

You will be responsible for successfully processing all income received, in a compliant, accurate and efficient way. Ensuring all income is accounted for and reconciled - working closely with colleagues across fundraising and finance in particular. You will be supporting the team manager in building strong relationships with third party providers for response handling and fulfilment within fundraising, ensuring they are held to account and are delivering the standards expected. Identifying fundraising and supporter engagement opportunities (e.g. gift aid) and promote them as appropriate in order to deepen engagement of our existing supporters, optimize supporter retention and help deliver fundraising targets whilst keeping up to date with organizational activities for fundraising, campaigns and policy.

The ideal candidate will be an excellent team player who is capable of taking ownership and responsibility of tasks and team objectives with the ability to prioritize during busy times, solution focused, with a positive attitude and ability to use initiative.  You will require knowledge of relevant charity legislation (Gift Aid and Data Protection for example) and good knowledge of CRM databases, and the importance of data adherence, along with excellent attention to detail. Excellent written and oral communication skills, with the ability to adapt depending on the situation. Experience of dealing with difficult or sensitive interactions and maintaining confidence and empathy. Ability to recognize own areas of improvement and looking to continuously improve and develop.