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ASB Team Leader (Social Housing)

Employer
Networx
Location
City of Westminster, London (Greater)
Salary
£40,000 - £45,000 per annum
Closing date
1 Aug 2018

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Job Details

ASB Team Leader (Social Housing)
Westminster
£40,000 - £45,000 per annum
Permanent, Full Time

 
Our client is an award winning property services provider based in London, and one of the Sunday Times Top 100 Best Companies to Work for.  As Westminster’s leading housing management company, they manage over 21,000 homes, a mix of leasehold and social housing.
 
They are currently seeking an ASB Team Leader to join their head office in Westminster. This exciting role in the new centralised ASB team will help to make a real difference to the lives of residents experiencing anti-social behaviour on their estates. Leading a team of four ASB Case Managers, you will work to provide a professional, efficient and high quality service ensuring the highest standards of customer service at all times across two areas in Westminster.
 
Within this varied and rewarding role, your main responsibilities will include leading your team effectively, ensuring that excellent customer service standards are met and core business objectives and performance targets are achieved. The successful candidate will conduct monitoring and reviewing of performance across the city to ensure that the highest standards of service and quality are maintained. They are seeking an individual with experience of fostering and embedding a culture of continuous improvement in service provision and delivery whilst promoting best practice and identifying and implementing service improvements. You will also be expected to represent them at multi-agency meetings; lead as appropriate on complaints and complaint reviews and ensure tenancy enforcement action commences as and when appropriate.
 
They are looking for an individual with experience of delivering excellent customer service, extensive liaison and partnership building skills and will be a strong communicator who can liaise effectively at all levels. You will demonstrate the ability to make an immediate impact and to drive team performance to ensure they meets their targets across the City and key performance indicators set by Westminster City Council.
 
Anti social Behaviour

Company

 

Since our establishment in 2001, networx has been at the forefront of the online recruitment industry.  Through our unique and tailored approach to recruitment, today we are market leaders in the provision of online recruitment solutions and the chosen partner to hundreds of UK businesses.

Company info
Telephone
01943 661105
Location
The Engine House
Wharfebank Business Centre
Ilkley Road
Otley
Leeds
Thrapston, Kettering
United Kingdom

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