Prospectus is delighted to be supporting an inspiring international development charity, empowering women entrepreneurs across the globe to establish and successfully grow their own businesses. They are now looking to recruit an experienced Programme Support Manager for their beneficiary help desk, to deliver an exceptional customer support and operational function to all participants of their cross-border mentoring programme.

In this role, you will be responsible for the day-to-day operational management of an active online help-desk, delivering a proactive, solutions-focussed customer service to programme participants around the world. Reporting to the Programme Director, you will ensure that the support service delivered is impactful, fit for purpose and in line with the programme's approach. With an emphasis on detail, you will be responsible for mastering the programme's in-depth systems and methodology, carefully tracking the progress of thousands of participants through an online system, and analysing large data sets to spot anomalies. With a focus on monitoring and evaluation, you will proactively analyse and compile data to communicate and evidence programme outputs and outcomes to a range of key stakeholders including funding partners, and will prepare qualitative and quantitative reports on individual relationships and cohorts.

Overall, this role will provide the successful candidate with a unique opportunity to take a dual-approach to their working day; on the one hand coordinating an active help desk for programme participants across the world, and on the other using data extensively to track, analyse and evaluate programme outcomes.

This is an exciting opportunity for someone looking to develop their career in an ambitious, forward-thinking organisation, passionate about driving social change. To be successful, you must possess demonstrable experience of coordinating service delivery focussed on customer support, ideally within a help-desk function and for large volumes of users. You must be attentive, articulate, and detail-orientated combined with being extremely competent at using Excel to manage data and analyse user information, often to tight deadlines. Finally, you will be positive, proactive and process-driven, able to conduct often repetitive and ongoing tasks for the benefit of the programme.

To apply, please upload a Word Copy of your CV - a full job description will then be provided to shortlisted candidates.

Please note, this position is initially offered on a six month fixed term contract.